Ashley Ball
Jacksonville,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Services, Inc.
08.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Monitored student progress and provided feedback to students, parents and school administrators.
Esthetician and Makeup Artist
Self Employed
01.2011 - Current
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Applied makeup in accordance with clothing style.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Emergency Dispatcher
ADT Security
01.2021 - 05.2021
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Increased timely treatment protocols by leveraging current response and quality assurance requirements.
- Cultivated client rapport by interfacing with callers to aid with medical emergencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Proved successful working within tight deadlines and a fast-paced environment.
Teller Service Representative
First Citizens Bank
03.2015 - 01.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
- Educated customers on use of banking website and mobile apps.
Education
Bachelor of Arts - Retail Merchandising And Product Development
Florida State University
Tallahassee, FL12.2011
Skills
- Instructional Technology
- Special Education
- Complex Product Knowledge
- Data Evaluation
- Document Filing
- Process Transactions
- Microsoft Office
- Word Processing
- Customer Service
Timeline
Substitute Teacher, K-12
Kelly Services, Inc.
08.2022 - Current
Emergency Dispatcher
ADT Security
01.2021 - 05.2021
Teller Service Representative
First Citizens Bank
03.2015 - 01.2017
Esthetician and Makeup Artist
Self Employed
01.2011 - Current
Bachelor of Arts - Retail Merchandising And Product Development
Florida State University