Ashley Ball
Ottawa County,MI
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
Certified Nursing Assistant offering 12 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
21
21
years of professional experience
Work History
Certified Nursing Assistant
SKLD Beltline
Grand Rapids, MI
04.2023 - Current
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Observed patients for any changes in their physical or mental condition.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Cleaned and sanitized patient rooms according to established protocols.
- Supported non-ambulatory residents in range of motion exercises.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Med Tech/Elderly Caregiver
Care Cardinal
Belmont , MI
02.2022 - 03.2023
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Developed strong relationships with clients based on trust and respect.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Provided companionship and emotional support to elderly clients.
- Laundered clothing and bedding to prevent infection.
- Engaged clients by conversing and participating in activities and hobbies.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Responded quickly in emergency situations in a calm manner.
- Respected the privacy, dignity and confidentiality of each client served.
- Redirected clients with memory issues, providing safety guidance protection.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Reported concerns to nurse supervisor to promote optimal care.
- Administered medications according to physician instructions.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Provided emotional support during end-of-life transitions.
- Recognized emergencies and notified paramedics and family members.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Caregiver
Personal Care Giver
Hesperia, MI
04.2014 - 10.2022
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Customer Service Manager
Walmart Super Center
Fremont, MI
09.2008 - 09.2012
- Coordinated and oversaw training of new customer service team members
- Developed strategic plans for continued improvement
- Created action plans for high-volume periods
- Handled staff operations, including inbound and outbound calling
- Developed, implemented, and ensured compliance with store regulations
- Managed allocation of staff resources through close monitoring and projected future staff needs
- Improved the performance of individual team members by motivating and training each person
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Coordinated work handoffs and schedules with other Shift Managers
- Managed employee performance through disciplining, coaching, and counseling
- Supervised staff, including development of team leaders to improve team management
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Performed facility checks to verify cleanliness and client safety
- Developed employees to improve their knowledge bases, increase team value and improve leadership potential.
Bartender/Restaurant Waiter
High Tower Lake Bar
Hesperia, MI
09.2007 - 04.2008
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Shift Leader
Quiznos
Fremont, MI
06.2006 - 06.2007
- Guided staff in absence of direct supervisors
- Managed operations during shift, with total awareness of activities of employees and customers
- Reviewed customer play and issued complementary services to maintain customer loyalty
- Offered guests and staff safe environment by strictly enforcing company rules
- Developed procedures and policies by devising strategies, consistently improving processes and supporting organizational goals
- Addressed concerns quickly to avoid lasting issues
- Reviewed activities regularly to identify opportunities for improvement.
Waitress
Open Hearth Bar and Grill
Hart, MI
09.2005 - 08.2006
- Trained new servers and bussers in company values, culture, and policies
- Worked closely with kitchen crew to foster accuracy and efficiency
- Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
- Observed all safety and sanitation requirements for food preparation and handling
- Recorded or memorized orders for each table and entered into computer system
- Communicated with guests regarding special requests, allergy issues, and other dietary restrictions
- Supported hostesses and bussers with seating and table-clearing throughout high-volume shifts
- Provided beer, wine, and cocktail suggestions to accompany meal choices
- Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences
- Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments
- Monitored supply usage to reduce waste and company expenses
- Reported dining room or kitchen safety hazards and made sure timely resolutions were reached
- Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods
- Communicated with bar staff to clarify beer and wine offerings, flavor profiles, and pairings
- Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmission to kitchen staff
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Engaged customers in friendly conversation to build connections and increase satisfaction
- Collected payments from customers
- Greeted all guests with smile and friendly greeting
- Prepared itemized checks, including total meal costs and sales taxes
- Took orders, made drinks, and cleaned tables after the guests' departures
- Fostered fun atmosphere and family-style work environment.
Daycare Worker
Hesperia Community Schools
Hesperia , MI
08.2003 - 08.2005
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Monitored children's play activities to ensure safety.
- Enforced rules to teach good manners and maintain safe environment.
- Provided snacks and meals in accordance with dietary guidelines.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
- Communicated with parents about daily activities and any concerning behaviors.
- Assisted in potty training and diapering children as needed.
- Developed and enforced positive strategies to encourage good behavior.
- Introduced learning activities and imaginative play to teach children to explore.
- Developed age-appropriate curriculums to meet the individual needs of each child.
- Recorded child behavior, food, and medication information for supervisors.
- Created lesson plans that incorporated activities to stimulate physical, social, emotional, cognitive growth of the children.
- Collaborated with other childcare staff members on planning events or special projects related to childcare services.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
Education
Certificate - Certified Nursing Assistant
Center For Medical Training
Grand Rapids, MI03-2023
Certified CPR/First Aid/AED Adult Child And Infant - Medical
National CPR Foundation
Grand Rapids, MI06-2022
Cosmetology - Beauty
Career Tech Center
Fremont, MI08-2006
High School Diploma -
Hesperia High School
Skills
- Regulatory compliance
- Customer service
- Relationship building
- Policy and program development
- Plan projects
- Reporting and documenting
- Collaborate cross-functionally
- Oversee operations
- Electronic Charting
- Medical Terminology Knowledge
- Collecting Specimens
- Monitoring Fluids
- Patient-Focused Care
- Patient Relations
- Patient Lifting
- Infection Control Procedures
- Mobility Assistance
- Transporting Patients
- Care Plan Implementation
- Patient Management
- Compassionate
- Patient Assessments
- Able to Lift 50 Pounds
- Assisting With Personal Grooming
- Adaptable
- Toileting Assistance
- Safety Precautions
- Feeding Assistance
- Vital Signs Monitoring
- Valid MI Driver's License
- HIPAA Compliance
- Geriatric Care
- Range of Motion Exercises
- Reliable Transportation
Timeline
Certified Nursing Assistant
SKLD Beltline
04.2023 - Current
Med Tech/Elderly Caregiver
Care Cardinal
02.2022 - 03.2023
Caregiver
Personal Care Giver
04.2014 - 10.2022
Customer Service Manager
Walmart Super Center
09.2008 - 09.2012
Bartender/Restaurant Waiter
High Tower Lake Bar
09.2007 - 04.2008
Shift Leader
Quiznos
06.2006 - 06.2007
Waitress
Open Hearth Bar and Grill
09.2005 - 08.2006
Daycare Worker
Hesperia Community Schools
08.2003 - 08.2005
Certificate - Certified Nursing Assistant
Center For Medical Training
Certified CPR/First Aid/AED Adult Child And Infant - Medical
National CPR Foundation
Cosmetology - Beauty
Career Tech Center
High School Diploma -
Hesperia High School