Jazmine Neal
Springfield
Summary
Enthusiastic, easy going, team worker with good spirit. Adept at prioritizing, multitasking and working independently. Ability to follow and lead with minimal supervision. Dependable, reliable and punctual with strong work ethic. Able to maintain a calm demeanor during stressful situations. Willing to work holidays and overtime if necessary. Communicates professionally with others through verbal, non-verbal and written communication. Enjoy working with people. I currently received my phlebotomy certificate through Midwest Technical Institute in Springfield, Missouri.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Cox Health South
Springfield
03.2026 - Current
- Monitored vital signs and reported changes to healthcare professionals.
- Maintained a clean and safe living environment for clients.
- Documented client progress and reported observations accurately.
- Followed infection control procedures to ensure client safety at home.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Certified Medication Technician
Spring Valley Health & Rehabilitation Center
Springfield
01.2026 - Current
- Administer prescribed medications to residents accurately and on time, following established protocols.
- Monitor residents for any side effects or adverse reactions to medications and report findings to nursing staff.
- Maintain accurate medical records and documentation related to medication administration and resident health status.
- Assist with daily living activities, including personal hygiene, mobility, and feeding, including tube feeding when necessary.
- Provide catheter care as required, ensuring comfort and dignity for residents.
- Collaborate with nursing staff to develop and implement individualized care plans for residents.
- Engage with residents to promote social interaction and emotional support.
- Ensure compliance with all regulatory requirements and company policies regarding medication management.
- Previous experience in senior care.
- Familiarity with working with individuals who have developmental disabilities is a plus.
- Knowledge of medical records management systems.
- Experience in patient care roles, including administering medications and providing personal assistance.
- Certification as a Medication Technician is required; additional certifications in nursing or related fields are beneficial.
- Strong communication skills and the ability to work collaboratively within a healthcare team.
Human Resources/Business Office Manager
Ashley Manor Health & Rehabilitation
Boonville
07.2025 - 01.2026
- Manages billing, accounts receivable, and collection activities in the facility.
- Organizes evaluates, and monitors business office operations and supervises assigned personnel in accordance with established policies and procedures.
- Ensures the integrity and confidentiality of all patients' financial data.
- Performs collection activities for patient carriers.
- Establishes and maintains a system of financial record keeping including issuing receipts, preparing, and making bank deposits, and recording payments using proper segregation of duties.
- Interacts with payers to define billing requirements and ensures prompt payment of claims.
- Manages census activities, including daily, weekly, and monthly balancing with the nursing and admissions departments.
- Produces reports for analysis purposes as needed.
- Manages month-end close activities related to charge capturing and submission of all billing statements and invoices to payers.
- Ensures compliance with all policies and procedures relating to billing.
- Monitors all ongoing projects related to AR, billing, and collections within the Facility.
- Supports, cooperates with, and implements specific procedures and programs for: Safety, including precautions and safe work practices, established fire/ safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
- Confidentiality and privacy of all data, including patient/resident, employee, and operations data.
- Compliance with all regulatory requirements.
- Work with the Employee recruitment specialist with interview and backgrounds.
- Conduct interviews of applicants for potential placement for open positions within the company.
- Records and maintains personnel files in accordance with company, state and federal regulations.
- Assist applicants with personnel issues or complaints.
- Update and maintain employee time daily.
- Complete payroll on a biweekly basis.
- Assist employees with payroll inquiries.
- Assist the team with monthly in-service and/or continuing education.
PCA Personal Care Assistant/CNA/Desk Clerk
ValleyHope-Boonville
Boonville
03.2018 - 10.2025
- Completes All front office Clerk duties; While assists nursing staff in providing care for patients in accordance with identified treatment plans.
- Measures vital signs patients and monitors the health of patients.
- Assists patients with everyday needs.
- Communicates with nursing supervisors, nursing staff, and clinical staff regarding patients' treatment and status.
- Records treatment activities and patient observations in patient records accurately and timely; completes paperwork requirements as needed in an accurate and timely manner.
- Provides support to nursing staff as needed for medical emergencies (i.e., convulsions, suicides, Delirium Tremens, etc.).
- Adheres to Valley Hope's medical philosophies, policies, and procedures as well as any other regulating bodies to ensure quality patient care.
- Transports patients as needed.
- Maintains a safe and sanitary environment applying infection control techniques and universal precautions.
- Adheres to all policies and procedures regarding patient information protection and HIPPA.
- Maintains and demonstrates a current working knowledge of applicable medical procedures and nursing care based on company policy and State and Federal guidelines.
- Participates in all assigned staff meetings, staff development, and training as required.
- Obtains (within first six months of employment) and maintains Cardiopulmonary Resuscitation (CPR) certification.
- Interacts and communicates with others (patients, co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position.
- Effective oral and written communication skills with the ability to clearly and concisely articulate issues.
- Ability to think analytically and apply critical thinking skills to issues.
- Responsive and flexible; ability to adapt to changes in the work environment and modify approaches or methods to best fit the situation.
- Ability to prioritize competing demands and effectively manage multiple tasks.
- Strong interpersonal skills with the ability to build peer and/or team cohesiveness.
- Demonstrated ability to work with and maintain sensitive and confidential information.
- Ability to work effectively in a collaborative environment and take direction.
- Ability to follow and adhere to standard policies, procedures, and/or guidelines.
- Ability to manage difficult or emotional situations within self, including managing conflict situations in a professional manner.
- Demonstrated knowledge of Microsoft Office applications including Outlook and Word.
Team Lead Night Manager
Wendy's
Boonville
05.2023 - 12.2023
- Provide guests fast, friendly, and clean service.
- Maintain inventory.
- Manage and prep food safely.
- Ensure top-notch quality in all our food products.
- Operate cash registers.
- Maintain the overall appearance and cleanliness of the restaurant.
- Provide excellent guest service.
Administrative Assistant/Receptionist
Valley Hope
Boonville
03.2018 - 10.2023
- Answers multi-line telephone system and responds effectively to incoming callers.
- Assists with the admissions call process as directed responding to prospective patients/families with respect and kindness.
- Assists with the admissions process as directed which may include face-to-face meetings with incoming patients and their families and documentation/computer data entry of patient information.
- Performs insurance benefit verification process as directed.
- Interacts with patients and visitors as necessary to support positive clinical environment.
- Performs cash and credit transactions including book or other merchandise sales as well as patient payments for services accurately and effectively.
- Deposits daily cash and credit receipts as directed.
- Assists with processing of weekly accounts payables as directed which may include computer data entry, statement reconciliation and balancing of accounts.
- Performs word processing duties for clinicians and others in the facility as needed.
- Respond promptly to medical records requests while following HIPPA and 42 CFR part 2 guidelines.
- Performs computer data entry of patient charges.
- Assists with patient meetings regarding insurance and/or financial information as directed.
- Performs common office related tasks such as filing, faxing, and copying.
CNA - Certified Nursing Assistant
Ashley Manor
Boonville
03.2018 - 08.2018
- Provide nursing care in accordance with resident care policies and procedures.
- Ensure the safety and well-being of the residents is maintained.
- Assist residents with bathing, dressing, hygiene, and grooming in accordance with established care plan.
- Measure and record patient's fluid intake and output.
- Take temperature, pulse, blood pressure and respiration.
- Note any unusual changes in resident's condition and report to nurse.
- Help maintain residents physical abilities.
Certified Nursing Assistant
Private Home Care Aid
Boonville
05.2017 - 07.2017
- Cooking, Cleaning.
- Ensure the safety and well-being of the residents is maintained.
- Assist residents with bathing, dressing, hygiene, and grooming in accordance with established care plan.
- Measure and record patient's fluid intake and output.
- Take temperature, pulse, blood pressure and respiration.
- Note any unusual changes in resident's condition and report to nurse.
- Help maintain residents physical abilities.
Certified Nursing Assistant/ Restorative Aide
Ashley Manor Care Center
Boonville
12.2014 - 05.2017
- Provide nursing care in accordance with resident care policies and procedures.
- Ensure the safety and well-being of the residents is maintained.
- Assist residents with bathing, dressing, hygiene, and grooming in accordance with established care plan.
- Measure and record patient's fluid intake and output.
- Take temperature, pulse, blood pressure and respiration.
- Note any unusual changes in resident's condition and report to nurse.
- Help maintain residents physical abilities.
Certified Nurses Assistant/ Certified Medication Aide
Unlimited Opportunities, Inc
Boonville
10.2014 - 03.2015
- A Variety of services implemented to maximize clients independence in daily living skills, personal health and safety, socialization, communication, recreation.
- Passed medication according to MAR.
- Class C license.
Certified Nurses Assistant
Lakeview Health Care & Rehab
Boonville
08.2012 - 10.2013
- Provide nursing care in accordance with resident care policies and procedures.
- Ensure the safety and well-being of the residents is maintained.
- Assist residents with bathing, dressing, hygiene, and grooming in accordance with established care plan.
- Measure and record patient's fluid intake and output.
- Take temperature, pulse, blood pressure and respiration.
- Note any unusual changes in resident's condition and report to nurse.
- Help maintain residents physical abilities.
Certified Nurses Assistant
Integerity Home Health
Columbia
05.2012 - 08.2012
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
- Supports patients by providing housekeeping and laundry services; shopping for food and household requirements.
- Preparing and serving meals and snacks; running errands.
Certified Nurses Assistant
Bright Star Home Healthcare and Medical Staffing
Columbia
05.2017
- Provide nursing care in accordance with resident care policies and procedures.
- Ensure the safety and well-being of the residents is maintained.
- Assist residents with bathing, dressing, hygiene, and grooming in accordance with established care plan.
- Measure and record patient's fluid intake and output.
- Take temperature, pulse, blood pressure and respiration.
- Note any unusual changes in resident's condition and report to nurse.
- Help maintain residents physical abilities.
Education
Phlebotomy NHA - Phlebotomy
Midwest Technical Institute
Springfield, MO 03.2026 - 04.2026
Nursing - High school diploma
Boonslick Technical Education Center
Boonville, MOCertified Nurses Assistant - High School Diploma
Boonville High School
Boonville, MOSkills
- Writing skills
- Employee onboarding
- Medicare
- Medical terminology
- Financial services
- Administrative experience
- Cash register
- Debt collection phone call
- Safe patient lifting practices
- CNA patient management
- Microsoft Excel
- Customer service
- Task prioritization
- Presentation software
- Inside sales
- Basic math
- Microsoft Teams
- Staffing management
- Computer literacy
- Experience with individuals with dementia
- Healthcare staff management
- Employment law
- Regulatory compliance
- Patient interaction
- Client interaction via phone calls
- Cash handling
- Team scheduling
- 42 WPM
- Computer operation
- Patient monitoring
- ICD coding
- Microsoft Outlook
- Math
- Senior care
- Banking
- Electronic health records (EHR) management
- Workplace health and safety regulatory compliance
- Communication skills
- Benefits administration
- Time management
- Full cycle recruiting
- Patient Care
- Technical Proficiency
- Clinic experience
- Caregiving
- Care coordination
- Conflict resolution in debt relief
- Computer skills
- Regulatory compliance management
- Record keeping
- Long-term care assistance
- Recruiting
- Workers' compensation law
- Microsoft Access
- Workers' compensation claims
- Windows
- Office Administration
- Healthcare support
- Google Calendar
- Abuse and neglect policy adherence
- CRM system proficiency
- HR legal compliance
- Data entry
- Workers' compensation
- Appointment scheduling
- ICD-10
- Medical collection
- Accounts receivable
- Centers for Medicare & Medicaid Services (CMS) billing regulations
- State healthcare regulations
- Personal assistant experience
- Vital Signs
- Productivity software
- Onboarding process management
- Office management
- Phone communication
- SharePoint
- Patient safety
- HIPAA
- Customer communication
- Social media platforms
- Microsoft Word
- Meeting scheduling
- Google Workspace
- Microsoft Office
- ICD-9
- Retail sales
- Accounting and finance experience
- Medical billing
- Long-term care facility experience
- Staff scheduling
- CPR
- Call center
- Organizational skills
- English
- Zoom
- Certified Nursing Assistant
- Certified Medication Aide
- Office skills
- Trained in HIPAA policies
- CPR and First Aide
- Class C license
- Can type 38 wpm
- Microsoft Publisher
- Sales
Certification
- Driver's License
- Certified Medication Technician
- Driver's License with Class E
- CPR Certification
- First Aid Certification
- Certified Nursing Assistant (CNA)
- Heartsaver Certification
- AED Certification
- Certified Medication Aide
- Class E
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Certified Nursing Assistant
Cox Health South
03.2026 - Current
Phlebotomy NHA - Phlebotomy
Midwest Technical Institute
03.2026 - 04.2026
Certified Medication Technician
Spring Valley Health & Rehabilitation Center
01.2026 - Current
Human Resources/Business Office Manager
Ashley Manor Health & Rehabilitation
07.2025 - 01.2026
Team Lead Night Manager
Wendy's
05.2023 - 12.2023
PCA Personal Care Assistant/CNA/Desk Clerk
ValleyHope-Boonville
03.2018 - 10.2025
Administrative Assistant/Receptionist
Valley Hope
03.2018 - 10.2023
CNA - Certified Nursing Assistant
Ashley Manor
03.2018 - 08.2018
Certified Nursing Assistant
Private Home Care Aid
05.2017 - 07.2017
Certified Nurses Assistant
Bright Star Home Healthcare and Medical Staffing
05.2017
Certified Nursing Assistant/ Restorative Aide
Ashley Manor Care Center
12.2014 - 05.2017
Certified Nurses Assistant/ Certified Medication Aide
Unlimited Opportunities, Inc
10.2014 - 03.2015
Certified Nurses Assistant
Lakeview Health Care & Rehab
08.2012 - 10.2013
Certified Nurses Assistant
Integerity Home Health
05.2012 - 08.2012
Nursing - High school diploma
Boonslick Technical Education Center
Certified Nurses Assistant - High School Diploma
Boonville High School