Ashley Ballard
Visalia,CA
Summary
Motivated and detail-oriented candidate with a background in Human Anatomy and Physiology, seeking a medical scribe role. Strong communication and organizational skills, along with a deep interest in the healthcare field. Eager to apply my ability to learn quickly and contribute to accurate patient documentation. Committed to providing valuable support to healthcare professionals and ensuring the highest level of patient care.
Overview
8
8
years of professional experience
Work History
Gym Receptionist
X Factor Fitness
08.2020 - Current
- Greet members and guests upon arrival and assist them as necessary
- Manage member check-ins and monitor gym access
- Answer phone calls, respond to inquiries, and direct calls to appropriate staff
- Assist in membership sign-ups, cancellations, and updating member account information
- Provide information about gym classes, services, and policies
- Handle cash transactions and process payments for services, classes, and memberships
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Assist with gym tours for potential members and guests
- Resolve member issues in a professional and timely manner
- Perform other administrative tasks as assigned by management.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
Customer Service Representative
Fit Tribe Academy
01.2016 - 01.2020
- Sought opportunities to up-sell and add-on additional merchandise
- Managed quality communication, customer support and product representation for each client
- Established membership loyalty, executing flawless customer retail account management
- Answered inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments
- Trained new employees each quarter in procedures and policies in order to maximize team performance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associates of Applied Science - Nursing
College of Sequoias
12.2023
Redwood High School
06.2019
Skills
- Organizational strengths
- Active listening skills
- Relationship-building
- Sharp problem solver
- Time management
- Information Protection
- File Management
- Spreadsheet Tracking
- Customer Service
- Office Administration
Volunteering
Dance Away Hunger
(3362 S Fairway St ) | January 2016 - January 2020
Breast Cancer Drive
(3362 S Fairway St ) | January 2016 - January 2020
Timeline
Gym Receptionist
X Factor Fitness
08.2020 - Current
Customer Service Representative
Fit Tribe Academy
01.2016 - 01.2020
Associates of Applied Science - Nursing
College of Sequoias
Redwood High School