Ashley Barnes
Hattiesburg,MS
Summary
Dynamic professional with over 20 years of experience in diverse roles, including higher education, customer service and finance. Proven expertise in supporting ADA students and collaborating with families and educators, with strong skills in documentation, advising, conflict resolution and case management. Adept in customer service, management, training and finance with a solid track record in building effective teams and managing time efficiently. Passionate about family life education and dedicated to helping individuals navigate challenges to enhance their relationships. Seeking to leverage a robust skill set and extensive experience to drive excellence in a dynamic environment.
Overview
20
20
years of professional experience
Work History
Accessibility Advisor
Western Governors University
Salt Lake City, UT
08.2022 - Current
- Answer inquiries from students regarding ADA accommodations.
- Establish contacts with students to obtain information about their disabilities and limitations, identifying barriers to academics.
- Provide reasonable accommodation options to students.
- Establish and enforce academic policies and rules governing student integrity.
- Confer with instructors and mentors to discuss degree plans and programs initiatives, without disclosing student confidential information.
Disability Specialist
University of Southern Mississippi
Hattiesburg, MS
08.2009 - 08.2022
- Assisted in the development of individualized reasonable accommodations for students with disabilities.
- Conducted outreach events focused on educating the public about disability rights issues.
- Collaborated closely with instructors regarding reasonable accommodations needed by students who have a disability.
- Developed educational materials about available resources for people with disabilities.
Credit Manager
Wells Fargo Financial
Hattiesburg, MS
06.2007 - 07.2009
- Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
- Evaluated customer applications for credit limits in accordance with established guidelines.
- Developed and maintained relationships with customers to acquire new accounts.
- Determined available resources to offer new and existing customers.
Supervisor/Trainer Coordinator
Walmart
Hattiesburg, MS
11.2004 - 06.2007
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Conducted weekly meetings with team members to discuss upcoming tasks and productivity.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Taught training classes to home office sites to implement new operational procedures.
Education
Master of Science - Child And Family Studies
University of Southern Mississippi
Hattiesburg, MS07-2018
Bachelor of Science - Business Administration
University of Southern Mississippi
Hattiesburg, MS05-2003
Skills
- ADA Accommodations Counseling
- Student Development
- Presentations and public speaking
- Student Engagement
- Relationship Building
- Academic Support
- Self-Help Education
- Student Support
- Team Collaboration
- Application Review
- Proficient with Microsoft Word, Excel and Powerpoint Presentations
- Excellent Typing
- Client Relationship Management
- Sales proficiency
- Customer Engagement
- Staff Management
- Staff Discipline
- Training and mentoring
- Group and individual instruction
- Materials Preparation
- Lesson Planning
- Classroom oversight
- Interpersonal Communication
- Presentations and demonstrations
- New Hire Training
- Creative Problem-Solving
Affiliations
- Gardening
- Housekeeping
- Serving /community service
Accomplishments
- Outstanding graduate student award 2018
- Supervisor excellence award, Walmart Customer Relations 2006
- Staff spotlight award, USM 2020
References
References available upon request.
Timeline
Accessibility Advisor
Western Governors University
08.2022 - Current
Disability Specialist
University of Southern Mississippi
08.2009 - 08.2022
Credit Manager
Wells Fargo Financial
06.2007 - 07.2009
Supervisor/Trainer Coordinator
Walmart
11.2004 - 06.2007
Master of Science - Child And Family Studies
University of Southern Mississippi
Bachelor of Science - Business Administration
University of Southern Mississippi