ASHLEY BARTLEY
Dearborn Heights,MI
Summary
With over a decade of experience in resolving complex customer inquiries, an energetic Customer Service Representative dedicated to building strong customer relationships. Passion lies in driving brand loyalty and increasing customer engagement. Throughout career, honed skills in providing exceptional service and finding innovative solutions to meet customer needs. Committed to delivering top-notch support and ensuring customer satisfaction at all times.
Overview
9
9
years of professional experience
Work History
Senior Urgent Response Agent (Emergency Dispatch)
Best Buy
03.2021 - Current
- Respond to high volume of emergency and non-emergency inbound requests for assistance
- Maintain a customer focus by listening actively and maintaining composure
- Monitor status of calls to ensure requests for service are expediently dispatched and processed within the framework of procedures and policies
- Mentor newly hired staff to provide a richer and practical onboarding experience
- Dispatch calls to the appropriate agencies, providing relevant information regarding location and level of urgency
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Patient Access Scheduling ER/Admitting Shift Manager
R1RCM
03.2016 - 03.2021
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPPA
- Collect balances from patients when appropriate, educate patients on payment expectations and arrangements, and insurance verification
- Educate eligible applicants about Medicaid manage care and how to access benefits in a manage care environment
- Maintain accurate patient information within confidential patient accounts and electronic medical records in compliance with national HIPAA standards
- Manage day-to day operations for the admitting department including bed assignments and completion of preliminary paperwork
- Implements admission policies and practices and coordinated with medical, nursing, and accounting staff
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
MEDICAL ADMINISTRATIVE ASSISTANT - Medical Administration
EVEREST INSTITUTE
Southfield, MI07.2016
Skills
- Medical Terminology
- CPT Coding
- Quick Problem Solving
- Microsoft Office Proficiency
- Excellent Professional Communication
- Data Entry
- Emergency Dispatching
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Post-discharge care coordination
Timeline
Senior Urgent Response Agent (Emergency Dispatch)
Best Buy
03.2021 - Current
Patient Access Scheduling ER/Admitting Shift Manager
R1RCM
03.2016 - 03.2021
MEDICAL ADMINISTRATIVE ASSISTANT - Medical Administration
EVEREST INSTITUTE
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