Ashley Bastidas
Orlando,FL
Summary
Experienced customer service professional with strong communication skills and a passion for delivering exceptional service. Seeking a challenging role to expand my experience and contribute to a dynamic team environment. Committed to providing top-notch support and resolving inquiries efficiently, I am confident in my ability to exceed expectations and build lasting relationships. Ready to excel in a fast-paced, customer-centric setting and make a positive impact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
Hot Topic Inc.
Orlando, FL
10.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Server
Runa Izkaya
Tinley Park, IL
01.2023 - 01.2024
- Established menu knowledge, manage taking orders and handling money transactions
- Food Handler Trained
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive communication
Site Aide
Ivy League Kids
Mokena, IL
03.2015 - 08.2019
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Restocked supplies and personal hygiene products for use by students.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Server/Cashier/Host
Fajitas Mexican Restaurant
Tinley Park, IL
05.2015 - 08.2018
- Customer service: Greeting guests, taking orders and provide a positive experience
- Cashier duties: Operate the cash register, process payments and ensure accurate orders
- Compliance: Ensure compliance with safety, sanitation and security regulations
- Other duties: Answer the phone inquiries, enforce rules, and handle other tasks as assigned
- Established menu knowledge, manage taking orders and handling money transactions
- Food Handler Trained
Education
Psychology -
Grand Valley State University
Grand Rapids, MI12.2022
Skills
- CPR
- First Aid
- Safety
- Strong observational skills
- Public safety
- Communication skills
- Time management
- Guest services
- Food service
- Leadership
Certification
- CPR Certified
- AED Certified
- First Aid Certified
Accomplishments
- Honor Roll
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Seasonal Sales Associate
Hot Topic Inc.
10.2024 - Current
Server
Runa Izkaya
01.2023 - 01.2024
Server/Cashier/Host
Fajitas Mexican Restaurant
05.2015 - 08.2018
Site Aide
Ivy League Kids
03.2015 - 08.2019
Psychology -
Grand Valley State University