Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ashley Bates

Newcomerstown

Summary

Customer support professional with a history of excellence at Park National Bank, showcasing strong communication and problem-solving abilities. Utilizes analytical thinking to enhance guest experiences and address customer needs. Highly proficient in technology, consistently providing outstanding service and nurturing positive customer relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Care Specialist 1

Park National Bank
Newark
02.2024 - Current
  • Handled incoming calls to assist customers with various banking needs, such as balance inquiries and address modifications.
  • Provided support for Zelle-related issues and online banking challenges.
  • Addressed customer concerns regarding debit card fraud and facilitated loan title retrieval.
  • Clarified loan balance details and payment application for improved customer comprehension.
  • Redirected inquiries to correct departments when unable to resolve issues directly.

Teller

Park National Bank
Newcomerstown
03.2021 - 02.2024
  • Processed customer transactions accurately and efficiently.
  • Assisted customers with account inquiries and service requests.
  • Resolved customer issues promptly and professionally.
  • Delivered exceptional service to customers in person or over telephone.

Bus Aide

Harcatus Head Start
Newcomerstown
12.2018 - 09.2020
  • Documented daily attendance records for each student on bus route.
  • Assisted children during loading and unloading from the bus safely.
  • Supported children with special needs during transport to enhance comfort.
  • Seated students and secured seatbelts, harnesses or other protective devices.

Front Desk Clerk

Salt Fork Resort
Lore City
12.2017 - 04.2018
  • Greeted guests warmly and ensured smooth check-in procedures.
  • Assisted guests with special requests and handled complaints professionally.
  • Coordinated housekeeping and maintenance requests to ensure room readiness.
  • Collaborated with team members to enhance overall guest experiences.

Education

High School Diploma -

Meadowbrook High School
Byesville, OH
05-2007

Some College (No Degree) - Business

Zanestate College
Zanesville, OH

Skills

  • Proficient in computer use
  • Customer support specialist
  • Problem solving
  • Hotel operations experience
  • Strong communication skills
  • Analytical thinking

Certification

  • Customer service — Proficient
  • July 2021
  • Identifying and resolving common customer issues
  • Full results: Proficient

References

References available upon request.

Timeline

Customer Care Specialist 1

Park National Bank
02.2024 - Current

Teller

Park National Bank
03.2021 - 02.2024

Bus Aide

Harcatus Head Start
12.2018 - 09.2020

Front Desk Clerk

Salt Fork Resort
12.2017 - 04.2018

High School Diploma -

Meadowbrook High School

Some College (No Degree) - Business

Zanestate College

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