Rylee Brown
Elemental Brands
Reno,NV
1
Certification
8
years of professional experience
Customer-focused professional with experience in customer care, quotation support, accounting, inventory management, technical troubleshooting, and cross-functional team collaboration. Strong communication with experience documenting customer requirements, providing product information, resolving issues, and coordinating with multiple departments to support accurate and timely customer solutions.
Work History
Customer Care Specialist 1
5 Months- Create accurate bills of materials and quotes for customer review based on product requirements.
- Communicate with customers by phone, email, and chat to gather requirements and provide product information.
- Provide inventory and product availability information to support customer quotes and orders.
- Collaborate with Order Management, Sales, Account Management, Manufacturing, and Shipping teams to resolve customer needs.
- Accurately document customer requirements, conversations, and follow-up activities in company systems.
- Research customer inquiries, follow up as needed, and escalate complex issues appropriately.
- Maintain current product knowledge and follow company policies and procedures to ensure accurate customer information.
Accounting Assistant 2
1 Year 4 Months- Process accounts payable and receivable documents using IFS Advantage and DAWN within established deadlines.
- Review and audit accounting documents to ensure transaction accuracy and compliance.
- Research and resolve outstanding payable and receivable issues and follow up through resolution.
- Process cash receipts, purchasing items, and inventory control accurately and within required timelines.
- Ensure purchases comply with the State Administrative Manual (SAM) and internal controls.
Merchandiser
8 Months- Restocked coolers, displays, racks, and shelves while maintaining organized product presentation.
- Rotated products using a first-in, first-out system and prepared unsaleable products for return.
Warehouse Associate / Cashier
1 Year 7 Months- Entered new inventory, prepared pallets for shipping, and performed inventory counts.
- Assisted customers and supported daily warehouse operations.
Lighting Director
1 Year 3 Months- Led a team in deploying lighting equipment and quickly troubleshot technical issues.
- Performed work using proper tools, materials, methods, and safe industry practices.
Education
High School Diploma
Skills
Customer Service
Product & Inventory Information
Professional Communication
Documentation
Cross-Functional Collaboration
Troubleshooting
Conflict Resolution
Inventory Management
Time Management
Strategic Planning
Organization
Work prioritization
Teamwork and collaboration
Professional telephone demeanor
Certification
Technical Theatre / CTE Program — Three years of technical theatre training during high school
Timeline
Customer Care Specialist 1
Elemental Brands
03.2026 - CurrentRead More
Accounting Assistant 2
Nevada Department of Education
11.2024 - 03.2026Read More
Merchandiser
Swire Coca-Cola
03.2024 - 11.2024Read More
Warehouse Associate / Cashier
Nevada Cash and Carry
08.2020 - 03.2022Read More
Lighting Director
Moon Lighting and Sound
09.2018 - 12.2019Read More
Damonte Ranch High School
High School Diploma
Read More