ASHLEY BATTLES
Madison,AL
Summary
Detail-focused individual with a strong understanding of test procedures and effective communication skills. Demonstrates knowledge of test administration protocols and data entry, as well as competencies in data analysis and technical troubleshooting. Committed to ensuring accurate and efficient test administration, contributing to the overall success of the organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Test Examiner/Administrative Services
MES, Inc.
Rockville, MD
04.2021 - Current
- Operate as the primary Test Examiner for the Redstone Arsenal Testing Center that services over 200 soldiers for all their collegiate and professional testing needs.
- Preserve the testing environment to the standard required by Army regulations, federal guidelines, and Department of Defense testing requirements.
- Supported examinee success by providing clear instructions, guidelines, and expectations prior to administering tests.
- Provide memorandum from the Test Control Officer relating to scoring, provide services and scheduling related to the outcome, and update soldiers profile in Army Ignited.
- Provided exceptional customer service when resolving inquiries or concerns from examinees about the testing process or results.
- Maintained accurate records of test scores and related documentation, ensuring data reliability for further analysis and reporting purposes.
- Reduced incidents of cheating or other violations by vigilantly monitoring examinations from start to finish.
- Maintain the testing equipment following all recommended update processes, software patch cycles, and hardware capabilities, while working closely with embedded IT support as a hands-on intermediary.
- Act as a local help desk for all IT concerns and capabilities under guidance of both NETCOM and local IT staff, solving all issues at the lowest level and ensuring tickets are escalated according to the IMCOM IT program policy.
- Appointed as an Test Control Officer alternate, granting the ability to sign, process, and perform duties when primary officer is unavailable.
- Developed a training plan for new Test Examiners, including test plans and tutorial, for the testing program and adjoining systems.
- Provided reports to higher headquarters, direct supervisor, and governments Test Control Officer concerning the testing centers utilization and throughput.
Customer Service Staff
Publix Supermarkets
Hendersonville, TN/ Harvest, AL
05.2005 - 04.2020
- Compiled weekly financial reports and records.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Participated and helped raise money for various charities in the community, such as Tools for Schools, Food for Sharing, and Special Olympics.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Facilitated seamless transactions by accurately processing payments, return and exchanges.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
MBA - Cybersecurity
Florida Institute of Technology
Melbourne, FL04-2023
Bachelor of Science - Criminal Justice, Psychology
Tennessee State University
Nashville, TN05.2009
Skills
- Time management
- On the job training
- Customer Service Oriented
- Decision-making
- Leadership
- Training & Mentoring
- Self-motivation
- Microsoft Word
- Microsoft Excel
- Scheduling
- Test result analysis
- Data interpretation
- Test proctoring
- Score reporting
- Teamwork and collaboration
- Attention to detail
- Staff training
- Information protection
- Data security
- Regulatory compliance
Certification
CompTIA Security+ -In Progress
Timeline
Test Examiner/Administrative Services
MES, Inc.
04.2021 - Current
Customer Service Staff
Publix Supermarkets
05.2005 - 04.2020
Bachelor of Science - Criminal Justice, Psychology
Tennessee State University
MBA - Cybersecurity
Florida Institute of Technology