James Boyer
Summary
Results-driven professional with extensive experience in road testing and performance evaluation. Known for maintaining accurate records and providing constructive feedback, ready to leverage expertise to improve driver safety and compliance.
Overview
25
25
years of professional experience
Work History
Road Test Examiner
Massachusetts Department of Transportation
Springfield, MA
05.2007 - Current
- Conduct comprehensive road tests for applicants, ensuring adherence to safety regulations, and promoting safe driving practices.
- Evaluate driver performance through standardized assessments, providing constructive feedback to enhance driving skills and compliance.
- Collaborate with team members, improving examiner consistency and effectiveness in evaluations.
- Maintain accurate testing records, facilitating efficient review processes and supporting compliance with state transportation regulations.
- Mentor new examiners, sharing best practices and operational insights to enhance the quality of road testing services.
- Conduct tests to assess the knowledge and skills of examinees.
- Ensure that all tests were administered in accordance with applicable regulations and standards.
- Maintain records of test results and scores.
Driver Supervisor/School Bus Driver Trainer
Lower Pioneer Valley Educational Collaborative
West Springfield, Massachusetts
02.2005 - 05.2007
- Supervised daily transportation operations for educational programs across the region.
- Managed driver performance through regular training and evaluation sessions.
- Ensured compliance with safety regulations and transportation policies.
- Investigated reports of accidents and incidents and took appropriate corrective action as needed.
- Tracked driver behavior, timekeeping and attendance.
- Monitored driver performance and provided guidance on safety measures.
- Conducted regular vehicle inspections to ensure they were in safe operating condition.
- Assisted with recruiting qualified drivers to fill open positions within the company.
- Developed effective training programs for new drivers.
Director of Resident Transportation
Glenmeadow, Inc.
Longmeadow, Massachusetts
03.2002 - 02.2005
- Coordinated comprehensive transportation programs to enhance resident mobility and accessibility across community services.
- Developed training programs for transportation staff, fostering a culture of safety and compliance within the team.
- Oversaw budget management for transportation initiatives, aligning expenditures with organizational goals and resource allocation.
Guest Services/Facility Maintenance Manager
Esther’s
Provincetown, Massachusetts
03.2001 - 03.2003
- Oversaw daily operations, ensuring optimal guest experiences through continuous facility maintenance and service enhancements.
- Monitored inventory levels and coordinated supply orders, ensuring that all areas were adequately stocked and operational.
- Conducted regular inspections of facilities, identifying areas for improvement and implementing corrective measures to enhance overall safety.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Criminal Justice
Holyoke Community College
Holyoke, MA 09.2025 - 02.2026
Skills
- Customer service
- Safety compliance
- Team collaboration
- Time management
- Problem resolution
- Communication skills
- Documentation
- Independent Decision-making
Accomplishments
- 2012 Employee Recognition Award for superior handling of a customer situation during the 2011 Springfield, MA tornado.
- Nominated by my manager in 2025 for Employee Spotlight recognition.
Timeline
Criminal Justice
Holyoke Community College
09.2025 - 02.2026
Road Test Examiner
Massachusetts Department of Transportation
05.2007 - Current
Driver Supervisor/School Bus Driver Trainer
Lower Pioneer Valley Educational Collaborative
02.2005 - 05.2007
Director of Resident Transportation
Glenmeadow, Inc.
03.2002 - 02.2005
Guest Services/Facility Maintenance Manager
Esther’s
03.2001 - 03.2003