Ashley Bauman
York,PA
Summary
To obtain a responsible and challenging position where my work experience and excellent written and oral communication skills will help me progress in my career. Patient registration and discharge scheduler with hands-on experience in ED, trauma, and outpatient settings. Handles check-in, appointment scheduling, insurance verification, payment processing, and EHR documentation with clear communication and strong attention to detail.
Overview
11
11
years of professional experience
Work History
Registration Discharge Scheduler
Tri City Cardiology
01.2021 - 01.2026
- Greeted and checked in patients, scheduled appointments, faxed documents, managed reschedules, processed deposits, and collected outstanding balances and copays. Made outgoing calls and handled incoming calls to assist patients and facilitate communication. Utilized Nextgen, EHR, PM, Excel, and Outlook for efficient patient management and record-keeping.
- Scheduled patient appointments for cardiology visits, tests, and follow-up care.
- Coordinated provider calendars for Tri City Cardiology clinic schedules.
- Verified insurance details and referral requirements before booking visits.
ED/Trauma Registration and outpatient
Chandler Regional Medical Center
01.2019 - 01.2021
- Executed patient registration processes in emergency department, ensuring accurate data collection. in ED/Trauma. Collected copayments to ensure payment compliance for patient services., looking up insurances, using availability. Also used MS4 as well as Cerner. Coordinated patient check-in procedures to support timely care delivery in emergency department.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
ER Registration
Florida Hospital Daytona Beach
, Florida
01.2017 - 01.2018
- Registered patients and verified insurance information with companies to ensure accuracy. Verify insurance through Availity, MDON and Medicaid web portal, Processed payments using checks, cash, and credit cards. Coordinated registration for outpatient services, pediatrics, and evacuation processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Associate
Advance America
Palm Coast, FL
01.2015 - 01.2016
- Delivered friendly customer service, addressing customer inquiries effectively. Managed cash transactions for checks and payments with accuracy. Facilitated processing of loan applications, ensuring all documentation was complete. Processed payment transactions accurately. Opened and closed the branch store.
- Processed payment transactions and updated customer account records.
- Assisted customers with cash advance applications and account questions.
- Explained Advance America loan terms and repayment options.
Front Desk Receptionist
H&R Block
Ormond Beach, FL
01.2015 - 06.2015
- Answered multi-line phones, took messages, and scheduled appointments to support customer service.
- Assisted staffing coordination and inventory tracking during peak seasonal periods.
- Greeted H&R Block clients and directed visitors to appropriate tax professionals.
- Managed appointment scheduling through office calendar and client booking systems.
- Routed incoming calls to correct staff members and maintained accurate phone coverage.
Customer Service Associate
Lowes Home Improvement
Ormond Beach, FL
01.2015 - 03.2015
- Responsible for providing all customers with friendly customer service and answering all their questions. Assisting customers with all home improvement needs, concerns, and issues. Assisting customers with identifying and locating the part, tool, or equipment they need. Ensuring shelves are stocked and maintain sales floor to provide the best customer service to all patrons.
Supervisor
The Fragrance Outlet
St. Augustine, FL
01.2015
- Responsible for a handling customer questions, complaints, or issues. Manage staff including cashiers and employees working on the floor. Ensure daily schedule and plans were properly formulated and followed. Ensure standards for quality, customer service and health and safety are met. Maintain store cleanliness and health and safety measures. Assist sales staff achieve target goals.
Home Health Aide
Home Instead Senior Care
St. Augustine, FL
01.2015
- Monitors patient condition by observing physical and mental condition. Support patients by providing general housekeeping services along with meal preparation. Assist patients with personal hygiene and grooming. Record and document patient information and vitals; report all changes in health condition to supervisor. Transport patients to doctor's appointments and community events.
Education
High School Diploma -
North Pocono High School
Moscow PA06-2005
Skills
- Home Health Aide Certified
- Adult CPR/AED
- Proficient in MS Office
- Patient scheduling
- Insurance verification
- Medical registration
- Payment processing
- Customer service
- Appointment coordination
- Records management
- Attention detail
- Clear communication
- Time management
- Conflict resolution
- Client relations
- Microsoft Office Suite
- Workflow optimization
- Problem-solving
Timeline
Registration Discharge Scheduler
Tri City Cardiology
01.2021 - 01.2026
ED/Trauma Registration and outpatient
Chandler Regional Medical Center
01.2019 - 01.2021
ER Registration
Florida Hospital Daytona Beach
01.2017 - 01.2018
Customer Service Associate
Advance America
01.2015 - 01.2016
Front Desk Receptionist
H&R Block
01.2015 - 06.2015
Customer Service Associate
Lowes Home Improvement
01.2015 - 03.2015
Supervisor
The Fragrance Outlet
01.2015
Home Health Aide
Home Instead Senior Care
01.2015
High School Diploma -
North Pocono High School