Mason Warren Coles
The Bronx,NY
Summary
Program Manager/Investigator/Legal Assistant with 9+ years managing community health and social service programs, overseeing compliance, budgets, and staff development. Leads investigations and regulatory reporting while improving client access to care and public health outreach. Seeks to apply program management and grant experience to strengthen service delivery and outcomes.
Overview
28
28
years of post-secondary education
9
9
years of professional experience
Work History
Assistant Program Director
BH, DD Services for the Underserved
New York, NY
10.2025 - 11.2026
- Led daily program operations and ensured staff compliance with organizational policies to meet program objectives.
- Supervised, trained, and mentored team members to improve service delivery and staff competency.
- Managed program budgets, monitored expenditures, and ensured services met certification and regulatory standards.
- Planned and implemented new initiatives, evaluated program effectiveness, and recommended service improvements.
- Ensured clients received resources, advocacy, and care to support their well-being and housing stability.
- Coordinated communication among staff, investigators, and protective services to ensure timely incident reporting and regulatory compliance.
- Documented and reported incidents while maintaining confidentiality and compliance with mandated reporting laws.
- Oversaw scatter-site supportive housing, coordinated repairs with property management, and ensured unit compliance.
- Reviewed incident reports and compiled compliance packets for NYS Justice Center investigations to support accountability and transparency
- Managed supportive housing program, developed lease agreements for subsidized units including SSDI and veterans community expectations and achieve ratings gains.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
- Implemented changes in procedures as requested by the Program Director or other stakeholders.
- Developed training materials and conducted orientation sessions for new program staff.
- Monitored program budgets to ensure fiscal responsibility and accuracy.
- Maintained detailed records of all financial transactions related to the program's budget.
- Created strategies for improving overall efficiency of the program through better utilization of resources.
- Collaborated with program manager to come up with schedule and budget.
- Facilitated communication between the Program Director and other departments within the organization.
- Reviewed grant applications and provided feedback to the Program Director regarding potential funding opportunities
- Participated in weekly team meetings with Program Director to discuss progress on projects and initiatives.
- Provided technical assistance to program staff on a variety of topics related to program operations.
- Analyzed data collected from various sources to identify trends and suggest improvements.
- Prepared reports summarizing project performance data for submission to the Program Director or upper management.
- Developed evaluation metrics for assessing impact of program activities on target populations.
- Prepared incident reports and followed up on corrective actions with supervisors.
- Conducted research into best practices for similar programs in order to inform decision-making processes.
- Organized and updated all documents related to project.
- Coordinated with external organizations to facilitate collaborations that would benefit the program.
- Assisted Program Director in recruiting, interviewing, and hiring new staff members.
- Organized monthly events such as workshops, seminars, and conferences for program participants.
Program Manager
Quality Comprehensive Heath Center
Charlotte, NC
11.2022 - 08.2024
- Supervise, train, and mentor team members to ensure they are equipped to meet the needs of the individuals served.
- Assisted in planning strategic initiatives for program development. and implement new initiatives, evaluate program effectiveness, and identify areas for service improvement.
- Planned and implemented new initiatives, evaluated program effectiveness, and identified service improvement areas.
- Directly support the mission by ensuring clients receive the resources, advocacy, and care necessary for their well-being and stability.
- Oversaw budget management for office equipment and testing supplies, ensuring financial resources were allocated effectively.
- Created and implemented staff training programs in collaboration with Viv, Gilead, and County Public Health to enhance team skills.
- Delivered educational sessions on STDs and prevention strategies to LGBTQ patients, promoting health awareness and safety.
- Led monthly grant reporting using Excel and Qualtrics, ensuring compliance with funder requirements through accurate expenditure reconciliation.
Administrative Assistant to the Director
RAO Community Health
Charlotte, NC
01.2022 - 09.2022
- Provided daily administrative support to management and team members, enhancing workflow efficiency.
- Coordinated communication with department managers for program planning and events, ensuring alignment and collaboration.
- Facilitated communication with department managers for effective program planning and events.
- Attend staff meetings, record minutes, and distribute to relevant departments.
- Facilitated travel and conference arrangements for program staff, optimizing scheduling and logistics.
- Coordinated and distributed departmental monthly reports.
- Streamlined grant document assembly by creating standardized templates for proposals and reports.
- Supported data entry and document preparation for grants.
- Provided exceptional customer service to all patients, addressing their needs and concerns.
Investigator Applicant Investigation Unit
New York City Department of Correction
Queens, NY
03.2018 - 09.2022
- Streamlined review process for over 1000 disqualified cases submitted to Mayors Office.
- Developed report on medical disqualified candidates, minimizing paperwork and enhancing review efficiency.
- Maintained database of candidates disqualified for Fraud and license infractions for court use.
- Conducted field interviews with witnesses and suspects to collect sworn statements for court filings.
- Drafted investigative memoranda summarizing findings and recommending disqualification or further action.
- Collected intelligence data from local police departments to aid investigations. from local police departments to support investigations. from local police departments.
- Supervised and recorded phone calls between candidates and inmates using secure software. between candidates and inmates using secure software.
- Drafted investigative memoranda summarizing findings and recommending actions for disqualification or further investigation.
- Contributed to the graduation of a class of 2000 candidates in fall 2019.
COVID Investigator
Mecklenburg County Public Health
Charlotte, NC
11.2020 - 09.2021
- Coordinated quarantine instructions and follow-up calls to monitor symptoms and escalate care when needed.
- Facilitated community health initiatives, including vaccine administration and health screenings.
- Administered vaccine shots in community clinics to support public health efforts, enhancing immunization efforts.
- Conducted health screenings to promote preventive care.
- Conducted HIV/STI testing and educational outreach to diverse populations.
- Conducted educational outreach to diverse populations, increasing health awareness and knowledge.
- Conducted educational outreach programs to promote health awareness in the community.
- Supported behavioral health and developmental disability program operations for underserved clients.
- Coordinated daily service schedules and staff assignments across residential support programs.
- Reviewed client records and maintained accurate documentation for compliance standards.
COVID Investigator/Behavioral Specialist
Mecklenburg County Public Health (Career Match Solutions)
Charlotte, NC
01.2020 - 08.2020
- Interviewed COVID-19 positive individuals and families to gather essential health information.
- Referred clients to community resources, prioritizing support for homeless cases to ensure access to vital services.
- Promoted isolation and quarantine measures to protect community health. using technology to investigate affected areas.
- Document data for statistical analysis, contributing to a 45% decline in COVID infections by tracing contacts.
- Mapped case clusters using county GIS and case logs to identify high-transmission neighborhoods.
- Refer clients to community resources, especially for homeless cases.
- Executed outreach calls to close contacts, clarifying quarantine rules and facilitating testing appointments.
- Offer consultations and health referrals during county healthcare fairs, and coordinate food pantry deliveries to temporary shelters.
- Coordinated delivery schedules for food and hygiene kits to temporary shelters during isolation periods.
Forensic Investigator for Parole and Treatment Program
Project Renewal
New York, NY
08.2017 - 02.2018
- Conducted forensic interviews with parolees to document risk factors and produce court-ready reports.
- Collected and analyzed criminal history, treatment records, and drug screens to inform supervision plans.
- Partnered with institutions to develop and implement comprehensive improvement plans for client outcomes.
- Developed independent service plans (ISPs) to ensure access to necessary resources.
- Facilitated weekly groups on educational and vocational resources, promoting strategies to reduce recidivism.
- Collected and analyzed criminal history, treatment records, and drug screens to enhance supervision plans.
- Facilitated referrals to service providers, ensuring clients received necessary support. to substance-abuse and mental-health providers, reducing missed treatment appointments.
- Partnered with institutions to create comprehensive improvement plans.
- Monitored client progress daily towards successful societal reintegration. towards societal reintegration.
Education
Masters of Human Services -
Lincoln University
Philadelphia, PA 01.2005 - 11.2026
Certified Home Health Worker - Medical Assistant Training
Edison Home Health Services
The Bronx, NY 11.2026 - 12.2026
Deviant Behavior and Social Control -
John Jay College
New York City, NY 01.1994 - 01.2000
Skills
- Program Development
- Project Management
- Financial oversight
- Grant proposal development
- Data Analysis
- Public Health
- Health Program Evaluation
- Crisis Management
- Housing Compliance
- Housing Resource Management
- Service Coordination
- Client Support
- Cross-department collaboration
- Effective communication
- Conflict Resolution
- Home health aide certified
Personal Information
Title: Program Manager/Investigator/Social Services
Timeline
Certified Home Health Worker - Medical Assistant Training
Edison Home Health Services
11.2026 - 12.2026
Assistant Program Director
BH, DD Services for the Underserved
10.2025 - 11.2026
Program Manager
Quality Comprehensive Heath Center
11.2022 - 08.2024
Administrative Assistant to the Director
RAO Community Health
01.2022 - 09.2022
COVID Investigator
Mecklenburg County Public Health
11.2020 - 09.2021
COVID Investigator/Behavioral Specialist
Mecklenburg County Public Health (Career Match Solutions)
01.2020 - 08.2020
Investigator Applicant Investigation Unit
New York City Department of Correction
03.2018 - 09.2022
Forensic Investigator for Parole and Treatment Program
Project Renewal
08.2017 - 02.2018
Masters of Human Services -
Lincoln University
01.2005 - 11.2026
Deviant Behavior and Social Control -
John Jay College
01.1994 - 01.2000