Sherita Walker
Phoenix,AZ
Summary
Results-driven professional with a strong background in program management and client support. Known for effective dispute resolution and developing individualized treatment plans, ready to leverage skills to improve client outcomes.
Overview
2027
2027
years of professional experience
Work History
Assistant Program Director
TBRC
Phoenix, Arizona
2023 - Current
- Assisted in developing training materials and resources for staff and volunteers.
- Managed participant registration processes, ensuring smooth onboarding experiences.
- Conducted meetings with customers and clients to discuss needs and requirements.
- Facilitated group therapy sessions to promote peer support and engagement.
- Assisted in developing individualized treatment plans for clients.
- Educated clients on coping skills and resources for managing mental health issues.
Veterinary Practice Manager
Tropicana Animal Hospital
Las Vegas, Nevada
07.2020 - 01.2023
- Oversaw daily operations of veterinary practice to ensure smooth workflow.
- Managed scheduling for veterinary staff and appointments to optimize clinic efficiency.
- Developed standard operating procedures for clinic processes and best practices.
- Fostered a positive work environment by promoting teamwork and collaboration among staff.
- Provided training to new employees on proper office procedures and customer service techniques.
- Resolved customer complaints in a timely manner while striving to maintain positive relationships with clients.
Veterinary Receptionist
Cardiology Pet Clinic
Las Vegas, NV
2018 - 2020
- Greeted clients and pets upon arrival at the clinic.
- Scheduled appointments using veterinary management software.
- Managed patient records and updated information accurately.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Processed payments from clients including cash, credit cards, and checks.
Customer Service Representative
William and Sonoma
Las Vegas , NV
04.2015 - 2018
- Handled high-volume phone inquiries while ensuring customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained product knowledge to provide accurate information to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Political Science
College of Southern Nevada
Las Vegas, NV06-2008
Skills
- Client management
- Client support
- Program evaluation
- Dispute resolution
- Teamwork and collaboration
- Skill development
- Program development
Timeline
Veterinary Practice Manager
Tropicana Animal Hospital
07.2020 - 01.2023
Customer Service Representative
William and Sonoma
04.2015 - 2018
Assistant Program Director
TBRC
2023 - Current
Veterinary Receptionist
Cardiology Pet Clinic
2018 - 2020
Associate of Arts - Political Science
College of Southern Nevada