Brittany Keitt
NEWYORK,NY
Summary
Strategic human services leader with 7+ years of experience managing DHS-funded shelter and supportive housing programs for individuals experiencing homelessness. Expertise in shelter operations, case management supervision, regulatory compliance, and crisis response. Skilled in staff development, operational oversight, housing placement, and implementing trauma-informed, client-centered services in high-volume environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant Program Director
Postgraduate Center for Mental Health
Bronx, NY
01.2025 - Current
- Oversaw daily operations of supportive housing program, ensuring high-quality client services and compliance with organizational and regulatory requirements, which contributed to improved client satisfaction.
- Supervise and support case managers through coaching, case conferences, performance feedback, and crisis intervention.
- Monitor case records, service plans, internal audits, and documentation to ensure quality assurance and compliance.
- Collaborate with the Program Director to improve program operations, enhance client engagement, and support strategic initiatives.
- Collaborated with Program Director to enhance program operations, increase client engagement, and support strategic initiatives that aligned with organizational goals.
- Coordinate admissions, housing placements, landlord communication, and property-related concerns.
- Facilitated psychoeducational groups and resident engagement activities, promoting community building and client empowerment.
- Facilitate psychoeducational groups and resident engagement activities.
- Participate in a 24-hour on-call rotation, responding to critical incidents and operational emergencies.
Social Service Supervisor (Evening Shift)
Breaking Ground
New York, NY
08.2023 - Current
- Supervised evening case management staff supporting individuals experiencing homelessness to ensure effective service delivery.
- Provide evening supervision for case management staff serving individuals experiencing homelessness.
- Provide guidance and clinical direction on complex client cases and crisis situations.
- Liaised with NYPD, EMS, community organizations, and external service providers to coordinate comprehensive support for clients.
- Coordinate responses to Code Blue/Red activations and other emergency situations.
- Ensure accurate documentation, reporting, and compliance with agency and regulatory standards.
- Participate in community meetings and collaborate with internal programs to improve service coordination.
- Fostered supportive, collaborative environment prioritizing quality client care and staff development.
Social Service Supervisor
Platinum Community Care
New York, NY
03.2023 - 03.2024
- Supervised case managers and social workers, ensuring effective daily shelter operations during assigned shifts.
- Led case reviews to ensure adherence to best practices and agency standards.
- Conducted staff supervision, performance evaluations, and corrective action planning.
- Managed emergency response activities and resolved operational issues to maintain service continuity.
- Coordinated staff scheduling, shift coverage, wellness checks, and room inspections.
- Supported ongoing staff training and professional development.
- Assisted Program Director with operational oversight and ensured compliance with regulatory standards.
Case Manager
Heritage Health & Housing – Harry Simmons SRO
New York, NY
03.2021 - 03.2023
- Managed a caseload of adults residing in supportive housing.
- Conducted psychosocial assessments, developed service plans, and coordinated successful housing placements for clients.
- Facilitated psychoeducational groups and life skills development to enhance client self-sufficiency.
- Completed housing applications, discharge planning, and referrals to community resources.
- Maintained detailed case documentation and progress notes to ensure compliance with agency standards and support client progress.
- Collaborated with multidisciplinary teams to promote housing stability and client independence.
Case Manager
Grand Central Neighborhood Social Services Corporation
New York, NY
04.2019 - 02.2021
- Conducted comprehensive client assessments and developed individualized service plans.
- Coordinated housing, medical, behavioral health, and social service referrals to enhance client access to comprehensive support.
- Maintained accurate case records and monitored client progress to ensure effective service delivery and continuity of care.
- Facilitated life skills programming to empower clients in achieving housing stability and fostering independence.
Intake Coordinator
Grand Central Neighborhood Social Services Corporation
New York, NY
10.2017 - 04.2019
- Conducted intake assessments to evaluate client eligibility for services, facilitating appropriate support.
- Coordinated referrals and linked clients with essential medical, behavioral health, housing, and community resources to enhance service access.
- Collaborated with multidisciplinary teams to ensure timely access to services.
- Collaborated with multidisciplinary teams to streamline access to services for clients.
Social Work Intern
Beth Israel Rehabilitation Center
New York, NY
01.2014 - 01.2015
- Conducted psychosocial assessments and completed intake documentation to support client evaluation.
- Assisted with psychosocial assessments and intake documentation.
- Supported case management and discharge planning activities.
- Coordinated referrals and managed client documentation to streamline service access.
Education
Master of Social Work (MSW) - Social Work
Grand Canyon
Arizona10-2028
Bachelor of Science - Human Services & Community Justice
John Jay College of Criminal Justice
New York01-2022
Associate of Science - Human Services - Substance Abuse Counseling & Mental Health
Kingsborough Community College
Brooklyn01-2015
Skills
- Housing operations
- Program leadership
- Case Management Oversight
- Crisis intervention
- Regulatory compliance
- Housing Placement & Retention
- Documentation audits
- Performance management
- Trauma-Informed Care
- Community Partnerships
- Client Advocacy
- Conflict Resolution
- Emergency Response Coordination
- Housing Resource Coordination
- Microsoft Office Suite
Certification
CPR/AED/First Aid Certified, CPI Certified (Nonviolent Crisis Intervention), NYC Department of Health – Overdose Prevention & Response (Naloxone), Mandated Reporter Training
Timeline
Assistant Program Director
Postgraduate Center for Mental Health
01.2025 - Current
Social Service Supervisor (Evening Shift)
Breaking Ground
08.2023 - Current
Social Service Supervisor
Platinum Community Care
03.2023 - 03.2024
Case Manager
Heritage Health & Housing – Harry Simmons SRO
03.2021 - 03.2023
Case Manager
Grand Central Neighborhood Social Services Corporation
04.2019 - 02.2021
Intake Coordinator
Grand Central Neighborhood Social Services Corporation
10.2017 - 04.2019
Social Work Intern
Beth Israel Rehabilitation Center
01.2014 - 01.2015
Associate of Science - Human Services - Substance Abuse Counseling & Mental Health
Kingsborough Community College
Bachelor of Science - Human Services & Community Justice
John Jay College of Criminal Justice
Master of Social Work (MSW) - Social Work
Grand Canyon