Toni Denard
Citrus Heights,CA
Summary
Experienced program leader with a focus on staff supervision, compliance tracking, and effective communication. Proven ability to enhance program delivery while maintaining high standards of care.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Program Director
Turning Point of Central California
Sacramento, California
05.2026 - Current
- Direct supervision of 15+ staff to ensure high-quality program delivery.
- Coordinated program schedules and activities to optimize resource allocation and service delivery.
- Orchestrated staff training sessions to improve service quality and staff competency.
- Collaborated with interdisciplinary team monthly to develop tailored treatment plans.
- Managed client family communication to streamline service coordination.
- Facilitated monthly meetings to assess program progress and implement necessary improvements.
- Ensured policy adherence within program operations as mandated by regulations.
- Maintained accurate records of resident interactions for compliance.
DSP Lead
Turning Point of Central California
Sacramento, California
07.2025 - 05.2026
- Supervised 3 to 5 staff during daily operations to optimize workflow.
- Assisted individuals with daily living activities and personal care, enhancing their independence.
- Facilitated social interactions to enhance communication skills and engagement.
- Collaborated with multidisciplinary teams to create individualized care plans.
- Monitored client behaviors, documented changes, and reported concerns to ensure timely intervention.
- Implemented health and safety protocols during activities and interactions.
- Maintained accurate records for compliance and quality assurance.
- Developed positive rapport with clients to promote effective care delivery.
- Planned and prepared nutritious meals based on clients' preferences
DSP Lead
Advance Kids
Rio Linda, California
12.2024 - 06.2025
- Supervised 3 to 6 staff per shift, enhancing team accountability and performance consistency.
- Delivered applied behavior analysis interventions according to individualized behavioral support plans.
- Applied crisis communication strategies during precursor behaviors to mitigate escalation.
- Collected real-time data on target behaviors for accurate tracking and analysis.
- Conducted weekly fidelity checks to ensure staff competency in implementing support plans.
- Tailored life skills and coping mechanisms instruction to individual behavioral health needs.
- Coordinated staff performance reviews and trainings, complying with company policy timelines.
- Conducted 30-minute nightly bed checks from 10 PM to 6 AM to ensure resident safety.
Direct Care Staff Lead
Telecare Corp.
Elverta, California
08.2022 - 12.2023
- Supervised 3 to 6 staff per shift to maintain operational efficiency.
- Facilitated therapeutic recovery processes for trauma-impacted individuals, fostering their emotional healing.
- Advocated for client needs and empowered self-advocacy through group therapy sessions, enhancing clients' confidence in expressing their concerns.
- Instructed life skills and coping mechanisms to promote independent living post-program completion.
- Assisted clients with daily activities, including appointments, hygiene maintenance, grocery shopping, and laundry.
MSS1 (Bank Teller)
Golden 1 Credit Union
Lincoln, California
12.2020 - 08.2021
- Facilitated account transactions, bill payments, and loan applications, ensuring accurate and efficient service delivery.
- Assisted members in resolving financial needs and concerns, enhancing overall member satisfaction.
- Referred members to appropriate products and services, aligning offerings with member qualifications.
Registered Behavior Technician
Merakey
Carmichael, California
07.2019 - 05.2021
- Achieved Registered Behavior Technician (RBT) certification to improve service delivery.
- Delivered independent living skills training to intellectually delayed consumers, improving self-sufficiency and overall quality of life.
- Implemented crisis communication strategies in behavioral support homes, ensuring safety and effective responses during challenging situations.
- Administered medications and coordinated routine activities, including doctor appointments and training programs, to support consistent care and daily living needs.
- Prepared meals to ensure consumers received proper nutrition. and maintained cleanliness, supporting daily living tasks.
Direct Support Professional
Alegre Lovelace Care Home
Elk Grove, California
08.2018 - 07.2019
- Facilitated daily physical, mental, and emotional support, enhancing overall well-being and quality of life for consumers.
- Provided direct care for developmentally delayed individuals, fostering personalized support to promote individual growth.
- Administered medications and prepared meals while ensuring cleanliness of living spaces to maintain healthy environments.
- Provided transportation for consumers to appointments, therapy sessions, and social gatherings.
House Lead
People's Care
Orangevale, California
02.2017 - 05.2018
- Direct supervision of 4 to 8 staff per shift
- Led team meetings to improve communication and collaboration among staff, enhancing service delivery. Training sessions to enhance staff performance.
- Supported children and families in a group home environment, fostering emotional and social development.
- Created monthly activity calendars to maintain structured schedules for consumers.
- Coordinated grocery shopping and menu preparation per dietitian approval to ensure nutritional needs were met.
- Scheduled all doctor appointments and managed inventory of medications.
- Planned outings and activities in coordination with licensed behavior consultant.
- Maintained company van and conducted monthly supply inventory orders.
- Ensured proper organization and filing of all official documentation.
Assistant Administrator
Alegre Lovelace Care Home
Elk Grove, California
01.2015 - 09.2015
- Supervised teams of 4 to 8 staff members, enhancing operational effectiveness.
- Monitored and managed monthly budget for care home, including expenses like groceries and payroll.
- Coordinated staff scheduling for adequate coverage across facilities, including on-site presence and on-call support during severe shortages.
- Facilitated direct communication with pharmacy and primary care physicians as a program director.
- Scheduled and attended appointments with clients, service coordinators, and medical professionals.
- Managed documentation of client cash and property, ensuring accuracy in financial tracking.
- Oversaw staff duties and completed paperwork, producing progress reports on performance.
- Processed and filed paperwork efficiently to maintain organized records.
- Conducted monthly inspections and fire drills to ensure compliance and safety.
DSP 2
Ambitions
Roseville, California
04.2014 - 01.2015
- Monitored behavioral changes to identify trends impacting client health and social interactions.
- Updated client files daily to ensure accurate representation of current status and needs.
- Facilitated daily living skills, including cooking, cleaning, and transportation for appointments.
- Distinguished typical from atypical client behaviors through detailed observation to inform care strategies.
- Provided medication management while closely observing for adverse reactions.
- Empowered clients to achieve independence, improving quality of life.
Skills
- Program operations
- Staff training
- Health safety compliance
- Behavioral intervention
- Crisis response
- Client advocacy
- Client relationship management
- Decision making
- Team collaboration
- Organizational multitasking
- Data administration
- Conflict resolution
- Communication skills
Certification
- Group Home Administrator Certificate
- Registered Behavior Technician
- Direct Support Professional 1
- Direct Support Professional 2
- CPR and First Aid
- Ukeru Trainer
- Pro-Act
Timeline
Assistant Program Director
Turning Point of Central California
05.2026 - Current
DSP Lead
Turning Point of Central California
07.2025 - 05.2026
DSP Lead
Advance Kids
12.2024 - 06.2025
Direct Care Staff Lead
Telecare Corp.
08.2022 - 12.2023
MSS1 (Bank Teller)
Golden 1 Credit Union
12.2020 - 08.2021
Registered Behavior Technician
Merakey
07.2019 - 05.2021
Direct Support Professional
Alegre Lovelace Care Home
08.2018 - 07.2019
House Lead
People's Care
02.2017 - 05.2018
Assistant Administrator
Alegre Lovelace Care Home
01.2015 - 09.2015
DSP 2
Ambitions
04.2014 - 01.2015