Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CRYSTAL JENNINGS

Masury,OH

Summary

Compassionate and detail-oriented healthcare professional with 10+ years of experience supporting medical and administrative operations. Proven ability to manage teams, resolve problems, and coordinate care for diverse populations. Adept at creating efficient systems, leading staff, and building strong relationships with stakeholders. Seeking to contribute leadership and organizational skills in a manager role within a mission-driven healthcare organization.

Outgoing Assistant Program Director with experience performing administrative duties and providing reliable support to program directors. Effectively manages team members. Experienced in planning and implementing project budgets and schedules.

Highly motivated Assistant Program Director with background in coordinating and managing various programs. Demonstrated strengths include strategic planning, team leadership, and problem-solving. Successfully improved program efficiency and effectiveness through innovative solutions and proactive management. Committed to fostering positive relationships with stakeholders while ensuring program goals align with organizational objectives.

Unique Assistant Program Director with talents in staying under budget, resolving issues and performing analysis. many years of experience monitoring schedules and collaborating with program directors. Witty, organized, and dedicated to syncing processes with standards and requirements.

Resourceful Assistant Program Director known for high productivity and efficient task completion. Possess specialized skills in program development, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of program objectives and fostering collaborative environments.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Program Director

Abound Health
11.2024 - Current
  • Lead and supervise staff serving adults with disabilities, ensuring high-quality daily support.
  • Oversee billing, payroll, and scheduling for multiple teams.
  • Build productive relationships with stakeholders and the executive team.
  • Address day-to-day operational issues with professionalism and compassion

Director of Information Services

Help Network of Northeast Ohio
Youngstown, OH
05.2020 - 11.2024
  • Managed statistical reporting for 988 and 211 programs.
  • Provided technical support for hardware/software (RTM, Switchvox, Navigate).
  • Supervised call room operations, demonstrating leadership and problem-solving.
  • Maintained strong communication, reporting, and data management standards.

Medical Assistant

UPMC Hermitage
Hermitage, PA
12.2016 - 10.2020
  • Conducted patient intake, vital sign measurement, and triage.
  • Maintained accurate charting and ensured compliance with HIPAA and OSHA.
  • Scheduled appointments and managed inventory for clinical operations.
  • Assisted in treatment procedures and supported both administrative and clinical functions.

Education

Master of Business Administration - Healthcare Administration

Youngstown State University
Youngstown, OH

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Manchester, NH

Skills

  • Healthcare Administration & Leadership
  • Patient-Centered Care & Education
  • Staff Scheduling & Payroll
  • Electronic Medical Records (EMR, EPIC)
  • Medical Billing & Insurance Verification
  • HIPAA & OSHA Compliance
  • Data Analysis & Reporting (988, 211)
  • Call Center Operations & Supervision
  • Proficient in Microsoft Office, QuickBooks, Navigate, RTM Software
  • Time Management & Organizational Excellence
  • Billing management
  • Payroll administration
  • Staff supervision
  • Data management
  • Technical support
  • Customer relationship management
  • Statistical reporting
  • Effective communication
  • Problem solving
  • Team building
  • Time management
  • Fundraising expertise
  • Volunteer recruitment
  • Scheduling coordination
  • Customer service experience
  • Administration
  • Program assessment
  • Organizational skills
  • Time management abilities
  • Crisis management
  • Program operations
  • Goal setting
  • Strategic planning
  • Program development
  • Active listening
  • Business management
  • Problem-solving aptitude
  • Budget administration
  • Professionalism
  • Critical thinking
  • Problem-solving
  • Inventory management
  • Network management
  • Manage programming schedule

Certification

CPR Certification

Timeline

Assistant Program Director

Abound Health
11.2024 - Current

Director of Information Services

Help Network of Northeast Ohio
05.2020 - 11.2024

Medical Assistant

UPMC Hermitage
12.2016 - 10.2020

Master of Business Administration - Healthcare Administration

Youngstown State University

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
CRYSTAL JENNINGS