Ashley Beauchamp-Gonzalez
Worcester,MA
Overview
4
4
years of professional experience
Work History
RAFT Specialist
RCAP Solutions
Worcester, USA
03.2022 - Current
- Collaborate with team members to resolve housing challenges, achieving client satisfaction.
- Provide compassionate guidance to clients navigating the RAFT program.
- Process and complete a high volume of RAFT applications in a timely manner.
- Follow all processes in accordance with RCAP Solutions and EOHLC’s guidelines.
- Work with landlords and clients in person when they visit the office.
- Managed client applications and maintained data accuracy in internal systems.
- Provided training for new staff on organizational policies and procedures.
- Participated in ongoing training with EOHLC.
- Coordinated with other departments to ensure efficient workflow processes.
- Reviewed documents for accuracy prior to submission for approval.
- Maintained accurate records of customer interactions, including notes.
- Maintained positive working relationship with fellow staff and management.
HCEC Generalist
RCAP Solutions
Worcester, MA
06.2022 - 08.2022
- Assisted the client with the housing search.
- Conducted a comprehensive housing assessment.
- Identified critical needs and recommended solutions for a vulnerable population.
- Work one-on-one with a variety of clients and assist with housing needs.
Education
Major: Nursing - Nursing Management
National University College
Puerto Rico01.2014
High School Diploma - Technical Certificate on Accounting
Abelardo Martinez Otero
Puerto Rico01.2009
Skills
- Time management
- Crisis management
- Organizational skills
- Communication skills
- Customer service experience
- Computer skills
- Team member
- Fast learner
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Multitasking
- Verbal communication skills
- Written communication skills
- Application processing
- Client advocacy
- Data management
- Customer relationship management
- Workflow coordination
- Document review
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Policy compliance
- Housing assessment
Languages
English
Professional
Spanish
Professional
Timeline
HCEC Generalist
RCAP Solutions
06.2022 - 08.2022
RAFT Specialist
RCAP Solutions
03.2022 - Current
Major: Nursing - Nursing Management
National University College
High School Diploma - Technical Certificate on Accounting
Abelardo Martinez Otero