Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Beauchamp-Gonzalez

Worcester,MA

Overview

4
4
years of professional experience

Work History

RAFT Specialist

RCAP Solutions
Worcester, USA
03.2022 - Current
  • Collaborate with team members to resolve housing challenges, achieving client satisfaction.
  • Provide compassionate guidance to clients navigating the RAFT program.
  • Process and complete a high volume of RAFT applications in a timely manner.
  • Follow all processes in accordance with RCAP Solutions and EOHLC’s guidelines.
  • Work with landlords and clients in person when they visit the office.
  • Managed client applications and maintained data accuracy in internal systems.
  • Provided training for new staff on organizational policies and procedures.
  • Participated in ongoing training with EOHLC.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Reviewed documents for accuracy prior to submission for approval.
  • Maintained accurate records of customer interactions, including notes.
  • Maintained positive working relationship with fellow staff and management.

HCEC Generalist

RCAP Solutions
Worcester, MA
06.2022 - 08.2022
  • Assisted the client with the housing search.
  • Conducted a comprehensive housing assessment.
  • Identified critical needs and recommended solutions for a vulnerable population.
  • Work one-on-one with a variety of clients and assist with housing needs.

Education

Major: Nursing - Nursing Management

National University College
Puerto Rico
01.2014

High School Diploma - Technical Certificate on Accounting

Abelardo Martinez Otero
Puerto Rico
01.2009

Skills

  • Time management
  • Crisis management
  • Organizational skills
  • Communication skills
  • Customer service experience
  • Computer skills
  • Team member
  • Fast learner
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Multitasking
  • Verbal communication skills
  • Written communication skills
  • Application processing
  • Client advocacy
  • Data management
  • Customer relationship management
  • Workflow coordination
  • Document review
  • Effective communication
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Policy compliance
  • Housing assessment

Languages

English
Professional
Spanish
Professional

Timeline

HCEC Generalist

RCAP Solutions
06.2022 - 08.2022

RAFT Specialist

RCAP Solutions
03.2022 - Current

Major: Nursing - Nursing Management

National University College

High School Diploma - Technical Certificate on Accounting

Abelardo Martinez Otero
Ashley Beauchamp-Gonzalez