Jason Yochim
Charlotte,NC
Summary
Dynamic professional with extensive experience as a Raft Guide at the U.S. National Whitewater Center, adept in safety protocols and emergency response. Proven ability to foster customer relationships while ensuring compliance with safety regulations. Skilled in equipment maintenance and river navigation, delivering exceptional experiences in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Raft Guide
U.S National Whitewater Center
03.2023 - 05.2023
- Conducted pre-trip briefings on equipment usage and safety procedures.
- Guided rafting trips for diverse groups in swift water environments.
- Ensured compliance with safety protocols and regulations during excursions.
- Managed customer expectations to enhance overall trip experience.
- Responded to emergencies promptly while maintaining composure under pressure.
- Assisted with maintenance and inventory management of river gear.
- Built strong rapport with customers to promote satisfaction throughout experiences.
Aquatics Director
Boy Scouts of America, Camp Grimes
06.2016 - 07.2022
- Developed and implemented aquatics safety programs for campers and staff.
- Supervised lifeguard team to ensure compliance with safety regulations.
- Managed maintenance of pool facilities and equipment for optimal operation.
- Trained staff on emergency response procedures and first aid protocols.
- Conducted instructional classes in first aid, sailing, canoeing, and whitewater kayaking.
- Collaborated with camp leadership to enhance camp programming.
- Organized special events in coordination with Camp Area Directors and Support Staff.
Raft Guide
U.S National Whitewater Center
03.2021 - 05.2021
- Ensured welcoming experiences for guests from arrival to departure.
- Prepared rafts and organized gear for efficient operations.
- Instructed rafting courses on techniques and safety protocols.
- Maneuvered through whitewater rapids with two to six guests per trip, lasting 45 minutes.
- Obtained certifications in First Aid, CPR, AED, and swift water rescue.
- Executed opening and closing procedures, maintaining cleanliness of all equipment.
Host, Take Out order attendant
Jade Asian Fusion Restaurant
09.2018 - 02.2020
- Greeted and seated guests promptly, fostering a welcoming environment.
- Monitored dining flow to enhance efficiency during peak hours.
- Processed customer payments using POS system to streamline transactions.
- Answered phone inquiries, scheduling reservations and recording takeout orders.
- Cleaned and restocked counter areas, ensuring adequate supplies for operations.
- Assisted other departments by bussing tables and delivering food orders when needed.
- Ensured compliance with health and safety regulations within restaurant.
Education
Some College (No Degree) -
Western Carolina University
Cullowhee, NC08-2021
Some College (No Degree) -
Central Piedmont Community College
Charlotte, NC08-2020
High School Diploma -
Ardrey Kell High School
Charlotte, NC05.2020
Skills
- Safety protocols and emergency response
- Aquatics safety management
- Equipment maintenance
- Customer relationship management
- Water safety instruction
- Facility maintenance
- Team leadership
- Staff training and development
- Risk assessment
- Event coordination
- Time management
- Team building
- Customer service
- POS operation
- Reservation scheduling
Accomplishments
- Awarded Boy Scouts of America Eagle Scout Rank 10/29/19.
Timeline
Raft Guide
U.S National Whitewater Center
03.2023 - 05.2023
Raft Guide
U.S National Whitewater Center
03.2021 - 05.2021
Host, Take Out order attendant
Jade Asian Fusion Restaurant
09.2018 - 02.2020
Aquatics Director
Boy Scouts of America, Camp Grimes
06.2016 - 07.2022
Some College (No Degree) -
Western Carolina University
Some College (No Degree) -
Central Piedmont Community College
High School Diploma -
Ardrey Kell High School
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