Kallie Cook
Montgomery Whitewater
Troy,AL
3
years of professional experience
Dedicated customer service professional with strengths in empathy and attention to detail. Committed to enhancing guest experiences and ensuring safety during excursions.
Work History
Raft Guide
3 Months- Communicated effectively with team members to coordinate smooth trip operations.
- Adapted to changing weather conditions, ensuring guest comfort and safety during excursions.
- Evaluated guest feedback to enhance future trip experiences and customer satisfaction.
- Demonstrated commitment to continuous improvement by actively seeking feedback from clients and incorporating suggestions for enhanced trip experiences.
- Ensured guest safety by conducting thorough pre-trip briefings and demonstrating proper use of equipment.
- Conducted regular equipment inspections to ensure optimal performance and adherence to safety regulations.
Cashier for Retail
6 Months- Assisted customers with inquiries, ensuring a positive shopping experience.
- Handled returns and exchanges according to store policies.
- Updated inventory levels by restocking merchandise as needed.
- Adapted quickly to changes in product promotions and pricing adjustments.
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Barista for Loaded Teas
1 Year 4 Months- Prepared and served a variety of specialty coffee beverages to customer specifications.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment.
- Trained new baristas on beverage preparation techniques and customer interaction standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Barista for Loaded Teas
1 Year 1 Month- Maintained cleanliness and organization of workstations to ensure a welcoming environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma
- Honor Roll- 4 years
- Completed AP course in Chemistry
- Extracurricular Activities: Varsity Cheer
- President of SGA, President of Diamond Dolls, President of HOSA, and Secretary of Mu Alpha Theta
- Certified Medical Assistant
- First Aid Certified
No Degree - Education
- Chancellor's Scholarship Recipient
- Trojan Tag Scholarship Recipient
Skills
Safety awareness
CPR training
Emergency response
Attention to detail
Time management
Customer support
Safety compliance
Customer assistance
Reliability and punctuality
Relationship building
Guest engagement
Patience and empathy
Timeline
Raft Guide
Montgomery Whitewater
05.2026 - CurrentRead More
Cashier for Retail
Sikes and Kohns
10.2025 - 04.2026Read More
Barista for Loaded Teas
Redland Nutrition
03.2024 - 07.2025Read More
Barista for Loaded Teas
WE-2 Nutriton
10.2023 - 11.2024Read More
Wetumpka High School
High School Diploma
Read More
Troy University
No Degree from Education
Read More