Ava Olsen
Bellingham,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about inclusivity and equity especially in the outdoor industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Raft Guide
Glacier Raft
06.2023 - Current
- Enhanced customer satisfaction by providing safe and enjoyable rafting experiences.
- Increased repeat business by fostering strong relationships with clients and maintaining exceptional service standards.
- Streamlined trip preparation process, ensuring timely departures and organized gear distribution.
- Contributed to company''s positive reputation through consistently receiving high ratings on post-trip evaluations.
- Ensured guest safety by conducting thorough pre-trip briefings and demonstrating proper use of equipment.
Ski Instructor
Mt Baker Ski Area
11.2023 - 04.2024
- Improved ski technique for students by tailoring personalized lesson plans and incorporating progress feedback.
- Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
- Increased student satisfaction and retention rates by providing individual attention, support, and constructive feedback.
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
Kayak Instructor
Western Washington University
09.2021 - 06.2023
- Improved paddling techniques for clients by demonstrating proper strokes and maneuvers during lessons.
- Enhanced safety awareness among participants through regular instruction on equipment usage, water conditions, and rescue procedures.
- Tailored lesson plans to individual skill levels, ensuring optimal learning experiences for all students.
- Provided exceptional customer service by being attentive to participants'' needs and addressing concerns promptly.
- Fostered a positive learning environment with clear communication, constructive feedback, and encouragement of group collaboration.
Sales Associate
American Eagle Outfitters, Inc
01.2022 - 04.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Kayak Guide
Camp Orkila
05.2022 - 09.2022
- Enhanced client safety by conducting thorough pre-trip briefings and equipment checks.
- Delivered memorable experiences for clients by tailoring unique kayak routes based on skill levels and interests.
- Increased customer satisfaction through exceptional knowledge of local marine life, geography, and history during guided tours.
- Maintained a safe and enjoyable environment with vigilant attention to weather conditions, tide changes, and group dynamics.
- Collaborated with fellow guides to ensure seamless coordination of multi-day trips including meal planning, camp setup, and route adjustments.
Camp Counselor
Camp Orkila
06.2021 - 09.2021
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Education
Environmental Studies -
Western Washington University
Bellingham, WA06.2025
Skills
- Safety Management
- Group Instruction
- Guest Services
- Sales experience
- Environmental awareness
- Leadership Qualities
Certification
- Wilderness First Responder
- CPR/First Aid
- ACA III
- Swiftwater Rescue
Timeline
Ski Instructor
Mt Baker Ski Area
11.2023 - 04.2024
Raft Guide
Glacier Raft
06.2023 - Current
Kayak Guide
Camp Orkila
05.2022 - 09.2022
Sales Associate
American Eagle Outfitters, Inc
01.2022 - 04.2023
Kayak Instructor
Western Washington University
09.2021 - 06.2023
Camp Counselor
Camp Orkila
06.2021 - 09.2021
Environmental Studies -
Western Washington University
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