Ashley Beaver
Garland,TX
Summary
Motivated job seeker with excellent research, supervision, and problem-solving skills. Detail oriented and able to learn new concepts quickly. Passion to meet the individual and psychological needs of children during formative years in cognitive and emotional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Full Service Shopper
Instacart
Atlanta, GA
05.2024 - Current
- Provided excellent customer service by responding promptly to inquiries, addressing complaints, and resolving issues.
- Performed grocery shopping for customers according to their specified list of items.
- Maintained communication with customers throughout the shopping and delivery process via phone calls, text messages, emails.
- Educated customers on new products available in the store as well as any special promotions going on at the time.
- Worked closely with store management team to provide feedback about customer experiences while shopping or receiving deliveries.
Supervisor
Aldi, Inc
Atlanta, GA
10.2020 - 04.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Established and enforced clear goals to keep employees working collaboratively.
Operations Manager
University of Miami Shalala Student Center
Miami, FL
02.2018 - 05.2020
- Managed setup and coordination of events at the Student Center Complex
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Conducted and facilitated meetings for the operations team
- Ensured client satisfaction by effectively communicating and meeting their needs.
Education
Bachelor of Arts - Psychology
University of Miami
Miami, FL12-2021
University of Miami
Miami, FLSkills
- Strong Communication Skills
- Team Collaboration and Support
- Planning and Organization
- Documentation And Reporting
- Critical Thinking
- Child development knowledge
Certification
- Enrolled in Alternative Teacher Certification Texas
References
Gustavo Fernandez-Aldi, Inc. Store Manager
Former Supervisor Aldi, Inc.
Contact: (404) 554-3963
Jesus Santiago- Director Student Center Complex
Former University of Miami Supervisor
Contact: (305)284-3712; jas743@miami.edu
Timeline
Full Service Shopper
Instacart
05.2024 - Current
Supervisor
Aldi, Inc
10.2020 - 04.2024
Operations Manager
University of Miami Shalala Student Center
02.2018 - 05.2020
Bachelor of Arts - Psychology
University of Miami
University of Miami
- Enrolled in Alternative Teacher Certification Texas
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