Larissa Beard
Gresham,OR
Summary
Proven Personal Shopper and Delivery Driver from Instacart, adept in order coordination and delivering exceptional customer service. Demonstrated ability to manage time efficiently, ensuring on-time deliveries with a 98% satisfaction rating. Excels in decision-making and verbal communication, seamlessly navigating congested areas to meet tight deadlines. Maintains a positive, professional demeanor under pressure, earning customer trust.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Shopper/Delivery Driver
Instacart
09.2016 - Current
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Education
High School Diploma -
Parkrose Highschool
Portland, OR06-2010
Skills
- Accurate money handling
- Vendor engagement
- Verbal and written communication
- Verifying order accuracy
- Decision-making
- Lift up to 50 pounds
- Order coordination
- Attention to detail
- Prioritizing orders
- Order proofing
- Delivery management
- Planning and organization
Certification
- CMC - Certified Medical Coder
- CCS - Certified Coding Specialist
Timeline
Personal Shopper/Delivery Driver
Instacart
09.2016 - Current
- CMC - Certified Medical Coder
- CCS - Certified Coding Specialist
High School Diploma -
Parkrose Highschool
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