Marley Newton
Gadsden,Alabama
Summary
Dynamic Delivery Driver and Personal Shopper with a strong work ethic and exceptional customer service skills, honed at Walmart. Proven track record of enhancing customer satisfaction through timely order fulfillment and personalized shopping experiences. Expertise in mobile payment processing and effective relationship building, ensuring repeat business and loyalty.
Overview
19
19
years of professional experience
Work History
Delivery Driver/Personal Shopper
DoorDash
09.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
Customer Service Cashier
Walmart
Attalla, AL
01.2021 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Remained professional during difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed payment transactions with precision.
Shift Lead
Loves Travel Stop
Steele, AL
01.2018 - 03.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Collaborated with management to develop strategies for improving overall store operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collected, arranged, and input information into database system.
Chef/ Kitchen Manager
A1A Ale Works
Saint Augustine, FL
07.2007 - 05.2018
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Monitored and documented temperature levels in freezers and refrigerators before each work period.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
- Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.
- Negotiated with vendors for better pricing on high-quality ingredients, balancing costs without compromising standards.
- Disciplined and dedicated to meeting high-quality standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Evaluated food products to verify freshness and quality.
- Monitored food production to verify quality and consistency.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Utilized culinary techniques to create visually appealing dishes.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Participated in food tastings and taste tests.
- Implemented food cost and waste reduction initiatives to save money.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Developed close relationships with suppliers to source best ingredients.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
Education
CIA Associate - Culinary Arts
Flagler College
Saint Augustine, FL05.2007
Yes - English
Arab High
Arab, AL05.1996
Skills
- Strong work ethic
- Cash handling proficiency
- Sales techniques mastery
- Product knowledge expertise
- Loss prevention awareness
- Budgeting and pricing
- Point of sale systems
- Customer relations
- Flexible schedule
- Product knowledge
- Decision-making
- Accurate money handling
- Sales expertise
Sales proficiency
Timeline
Delivery Driver/Personal Shopper
DoorDash
09.2022 - Current
Customer Service Cashier
Walmart
01.2021 - 03.2023
Shift Lead
Loves Travel Stop
01.2018 - 03.2021
Chef/ Kitchen Manager
A1A Ale Works
07.2007 - 05.2018
CIA Associate - Culinary Arts
Flagler College
Yes - English
Arab High