Shannon Griffin
Mobile,United States
Summary
Dedicated professional with a proven track record of delivering high-quality work and exceeding expectations. Skilled at leveraging expertise to drive positive outcomes and achieve organizational goals. Passionate about making a meaningful impact and adding value to the team. Seeking a role with a reputable company to contribute to overall success.
Overview
29
29
years of professional experience
Work History
Delivery Driver/Personal Shopper
Walmart Spark Driver
12.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service / Apparel Associate
Walmart #5174
10.2023 - 02.2024
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
Dispatcher/Customer Service Representative
Evergreen Transport
09.2022 - 08.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher/Customer Service Representative
Hackbarth Delivery Service
02.2018 - 08.2022
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Cross-trained and provided backup support for organizational leadership.
Self-Checkout Cashier/General Store Associate
Lowe's Home Improvement
02.2016 - 02.2018
- Provided exceptional customer service by answering questions and addressing concerns during the self-checkout process in a timely manner.
- Supported loss prevention efforts by identifying potential shoplifting incidents at self-checkouts and alerting management as needed.
- Enhanced customer satisfaction by efficiently managing self-checkout stations and promptly addressing issues.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing delays for customers.
- Ensured availability of adequate supplies such as receipt paper rolls and plastic bags, replenishing them regularly at each station for customer convenience.
- Increased transaction accuracy by diligently monitoring customer transactions and assisting with barcode scanning when necessary.
Administrative Assistant
Polar Service Centers
08.2014 - 02.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Improved document processing speed by introducing automated templates for routine correspondence.
Legal Secretary / Paralegal
Maloney – Frost, LLP
09.2012 - 12.2013
Accounts Receivable/Payable
Roto-Rooter Plumbing Service
04.2011 - 08.2012
CSR / Dispatcher
Roto-Rooter Plumbing Service
04.1996 - 05.2006
Education
Associate of Arts - Process And Instrumentation Technology
Bishop State Community College
Mobile, ALNotary Public - undefined
State of Alabama
01.2005
Advanced Diploma - undefined
C. F. Vigor High School
01.1994
Skills
- Strong customer service expertise in fast-paced settings
- Diverse administrative support
- Deadline-sensitive achiever
- Issue identification and resolution
- Effective verbal and written communicator
- Safeguard personnel privacy and confidential matters
- Punctual with strong work ethic
- Self-sufficient task execution
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
Timeline
Delivery Driver/Personal Shopper
Walmart Spark Driver
12.2023 - Current
Customer Service / Apparel Associate
Walmart #5174
10.2023 - 02.2024
Dispatcher/Customer Service Representative
Evergreen Transport
09.2022 - 08.2023
Dispatcher/Customer Service Representative
Hackbarth Delivery Service
02.2018 - 08.2022
Self-Checkout Cashier/General Store Associate
Lowe's Home Improvement
02.2016 - 02.2018
Administrative Assistant
Polar Service Centers
08.2014 - 02.2016
Legal Secretary / Paralegal
Maloney – Frost, LLP
09.2012 - 12.2013
Accounts Receivable/Payable
Roto-Rooter Plumbing Service
04.2011 - 08.2012
CSR / Dispatcher
Roto-Rooter Plumbing Service
04.1996 - 05.2006
Notary Public - undefined
State of Alabama
Advanced Diploma - undefined
C. F. Vigor High School
Associate of Arts - Process And Instrumentation Technology
Bishop State Community College
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