Jillian Sportas
Winter Garden
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and organizational skills. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Committed to ensuring a seamless experience for all customers with a fast-paced work style.
Overview
20
20
years of professional experience
Work History
Personal Shopper/Delivery Driver/Independent Contractor
Shipt, Inc.
08.2019 - Current
- Efficiently shop for groceries and goods for customers in a timely manner to ensure delivery within designated timeframe.
- Provide excellent communication with customers, Headquarters, and store employees.
- Problem solve when items are out of stock ensuring customer satisfaction with substitutions.
- In completing over 3,500 orders, consistently maintain a 5.0 satisfaction rating by customers, and on-time, reliability, and completion percentages.
Human Resources Supervisor
The Ritz-Carlton, Cleveland
11.2013 - 11.2019
- Assisted leaders in screening resumes and applications, conducted interviews, performed pre-hire checks, and selected new hourly hires using selection tools and systems.
- Organized and conducted a once a month 3 day robust Orientation to ensure that all employees were trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Partnered with on a consistent basis and assisted other departments to promote an environment of teamwork and achieve common goals.
- Lead and assisted a team of employees with at least 24 volunteer opportunities throughout each year on behalf of The Ritz-Carlton, Cleveland.
Human Resources Coordinator
The Ritz-Carlton, Cleveland
06.2013 - 11.2013
- Processed, verified, and maintained personnel related documentation.
- Arranged in-house and external training activities.
- Developed strong employee relations by implementing open-door policies and regular feedback sessions.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Human Resources Supervisor
Cleveland Marriott Downtown at Key Tower
03.2010 - 06.2013
General Accountant
Cleveland Marriott Downtown at Key Tower
12.2005 - 03.2010
Dining Room Coordinator
Cleveland Marriott Downtown at Key Tower
01.2005 - 12.2005
Education
Associate Degree - Applied Science-Culinary Arts
PENNSYLVANIA CULINARY INSTITUTE
Pittsburgh, Pennsylvania12.2004
Skills
- Customer service
- Attention to detail
- Planning and organization
- Verifying order accuracy
- Accurate money handling
- Delivery management
- Team collaboration
Awards
- Five Star of the Quarter Supervisor Nominee:
- 06/01/19
- 01/01/19
- 06/01/18
- 09/01/17
- 12/01/16
- 03/01/15
- 12/01/14
- 2014 Five Star Supervisor of the Year Winner, 01/01/14
- Project Team Leader of the Community Footprints Committee:
- 01/01/18-03/01/19
- Project Team Mentor of the Community Footprints Committee:
- 03/01/19-11/01/19
Timeline
Personal Shopper/Delivery Driver/Independent Contractor
Shipt, Inc.
08.2019 - Current
Human Resources Supervisor
The Ritz-Carlton, Cleveland
11.2013 - 11.2019
Human Resources Coordinator
The Ritz-Carlton, Cleveland
06.2013 - 11.2013
Human Resources Supervisor
Cleveland Marriott Downtown at Key Tower
03.2010 - 06.2013
General Accountant
Cleveland Marriott Downtown at Key Tower
12.2005 - 03.2010
Dining Room Coordinator
Cleveland Marriott Downtown at Key Tower
01.2005 - 12.2005
Associate Degree - Applied Science-Culinary Arts
PENNSYLVANIA CULINARY INSTITUTE
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