Ashley Bernatowicz
Erie,PA
Summary
Dedicated leader with over ten years of customer service experience. Skilled in boosting sales through innovative strategies and team collaboration. Willingness to learn, grow, and provide a positive work environment for team and customers alike.
Overview
12
12
years of professional experience
Work History
Produce Team Leader
Giant Eagle
03.2020 - Current
- Led daily operations of produce department, ensuring product quality and freshness.
- Monitored stock levels, coordinating with suppliers to maintain adequate inventory.
- Increased sales of organic produce through targeted marketing initiatives and in-store promotions
- Trained team members on best practices for inventory management and customer service.
- Collaborated with management to execute promotional displays and seasonal offerings.
- Fostered a positive team environment through effective communication and encouragement of collaboration.
- Boosted customer satisfaction by addressing inquiries and concerns promptly and professionally.
- Assisted customers in making informed choices about their produce selections, contributing to increased loyalty and repeat business.
- Managed budgetary constraints effectively while maintaining high quality standards for the department''s offerings.
- Analyzed sales data to identify trends and make informed decisions regarding product assortment adjustments.
Sales Associate
Big Lots
03.2017 - 03.2020
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintained store appearance by organizing merchandise and ensuring product displays were visually appealing.
- Executed sales promotions and communicated special offers to enhance customer engagement.
- Developed strong relationships with customers, fostering loyalty through personalized service experiences.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Floor Associate
Kohls Department Store
06.2014 - 11.2016
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to execute promotional events and seasonal changes effectively.
- Processed transactions accurately and efficiently at point-of-sale systems to ensure customer satisfaction.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Education
Bachelor of Science -
Gannon University
Erie, PA12-2022
Skills
- Customer service
- Communication
- Training and mentoring
- Inventory counts
- Product knowledge
- Stock rotation
- Quality control
- Performance improvement
- Supply ordering
- Sales promotion
- Teamwork and collaboration
- Strong communication and interpersonal skills
- Multitasking Abilities
- Adaptable and flexible
Timeline
Produce Team Leader
Giant Eagle
03.2020 - Current
Sales Associate
Big Lots
03.2017 - 03.2020
Sales Floor Associate
Kohls Department Store
06.2014 - 11.2016
Bachelor of Science -
Gannon University