ASHLEY BIAS
Houston,TX
Summary
Seasoned Engineer with 7-year background driving engineering projects. Action-oriented professional offers top skills in product development, project management and technical analysis. Determined problem-solver proficient in CAD and other various job-related software programs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FIELD DESIGN ENGINEER
APPLE INC
01.2021 - Current
- Supported the Hardware Field Design Engineering team with validating and benchmarking the performance of key features technologies
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with Design Engineering, by setting up test automation framework, collecting key performance metrics
- Demonstrated strong ability to analyze data to debug, troubleshoot and fix issues found in the field to help enhance the E911 feature to ensure lives can be saved.
- Utilized root cause analysis techniques in order to determine underlying causes of problems within a product's design.
- Finished projects on time and within budget.
- Conducted design reviews to ensure compliance with established standards and customer specifications.
- Presented new product ideas to management teams through formal presentations and demonstrations.
- Created test data for validating scenarios based on functional requirements.
- Wrote technical reports on test and analysis results and presented findings to stakeholders.
- Troubleshot, debugged, and fixed issues related to existing Python codebase.
Senior Technical Advisor
APPLE INC
01.2012 - 01.2021
- Worked collaboratively with the site support engineering team to collect data logs and diagnostics to identify root causes of technical issues.
Provided expert-level technical support to customers, addressing complex technical issues related to Apple products, including hardware, software, and services.
Generated and presented routine reports on key performance indicators and metrics related to issue resolution, customer satisfaction, and team efficiency.
Coordinated effectively with engineering, software, and hardware teams to provide valuable insights and feedback for product improvements and bug fixes.
Education
Some College (No Degree) - Computer Engineering
Huston-Tillotson University
Austin, TXSkills
- Cross-Functional Collaboration
- Project Management
- AutoCAD
- Process Engineering
- Design Development
- Stakeholder Relations
- Proficient in Python
- Subject Matter Experts
- Business Analysis
- Tableau
- Software Quality Assurance
- Agile Methodologies
- Automated Testing
- Manual Testing
Accomplishments
- I was granted the responsibility to oversee and manage the testing plan for a new Apple feature
Certification
- Data Analyst
- SQL
- Tableau
Timeline
FIELD DESIGN ENGINEER
APPLE INC
01.2021 - Current
Senior Technical Advisor
APPLE INC
01.2012 - 01.2021
Some College (No Degree) - Computer Engineering
Huston-Tillotson University