Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bronson Herrera

Santa Clara,CA

Summary

Dynamic Field Design Engineer at Apple Inc. with expertise in data analysis and user experience design. Proven track record in enhancing testing protocols, training teams and driving project success through effective collaboration. Adept at technical troubleshooting, delivering innovative solutions that elevate user satisfaction and streamline operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Field Design Engineer

Apple Inc.
Cupertino, CA
09.2022 - Current
  • Familiar with testing FR2 technology in the field
  • Familiar with setup and executing Pedestrian test, BOT test under LOS and NLOS scenarios, Vehicular Mobility testing
  • Familiar with testing and post processing tools such as Wave and PlotPro
  • Helped design and run new testing related to the user experience.
  • Participated in cross-functional team meetings to discuss project progress and timelines.
  • Trained other teammates in testing logistics and software tools.

Technical Expert

Apple Inc.
Santa Clara, CA
06.2021 - 09.2022
  • Repaired mobile devices at a high volume and on time.
  • Helped peers understand technical issues and how to present those to the customer.
  • Used technical knowledge to diagnose and present mobile issues to the customer in an understandable way.

Tech Specialist

Apple Valley Fair
Santa Clara, CA
06.2017 - 06.2021
  • Mobile support in a fast paced environment.
  • Multitasking and organization is key while providing top customer service to multiple customers at a time.
  • Had to properly diagnose and notate appointments for devices and communication was key within the team to make sure every customer is taken care of.

Business Specialist

Apple Valley Fair
Santa Clara, CA
03.2015 - 06.2017
  • Part of a high performing team in B2B sales.
  • Created brand loyalty through building accounts with local businesses.
  • Helped customers implement a technology strategy that best works for their company.
  • Ability to problem solve and think of creative solutions to help companies get technology when on tight deadlines.
  • Used Sugar CRM to organize and update account information as well as manage customer sales.
  • Trained and helped other members of the store to capture customer leads and business purchases.

Operations Specialist

Apple Valley Fair
Santa Clara, CA
12.2011 - 03.2015
  • Helped maintain inventory control in a fast paced high volume environment.
  • Maintained daily counts and targeted counts based on accuracy needs.
  • Worked with corporate logistics and third party delivery teams to track shipments when delayed or missing.

Education

B.S - Digital Audiences

Arizona State University
01-2026

A.A - Communications

West Valley College
Saratoga, CA

Skills

  • Data analysis
  • User experience design
  • Visual content creation
  • Technical troubleshooting
  • Training others
  • Project management
  • Team collaboration

Certification

  • Apple mobile certified
  • Google Ads Video Certification - [2021]
  • Google Ads Search Certification - [2021]

Timeline

Field Design Engineer

Apple Inc.
09.2022 - Current

Technical Expert

Apple Inc.
06.2021 - 09.2022

Tech Specialist

Apple Valley Fair
06.2017 - 06.2021

Business Specialist

Apple Valley Fair
03.2015 - 06.2017

Operations Specialist

Apple Valley Fair
12.2011 - 03.2015

B.S - Digital Audiences

Arizona State University

A.A - Communications

West Valley College

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