ASHLEY BICKFORD
FAIRFIELD
Summary
Proven Project Coordinator with a track record of enhancing productivity and client satisfaction at Central Maine Power. Expert in project coordination and time management, adept at multitasking and conflict resolution. Increased loyalty through effective communication, ranked in the top 5% for performance. Highly motivated, demonstrating significant improvements in process efficiencies and team collaboration.
Overview
18
18
years of professional experience
Work History
New Service Project Coordinator
Central Maine Power
02.2021 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
Customer Service Representative
Central Maine Power
08.2018 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Communicating and collaborating with various departments to resolves issues and concerns
- Extensive SAP system knowledge including working with Simple pay, Deposits, Back office and New Service teams
Financial Billing Coordinator
TRC
03.2015 - 08.2018
- Manage and bill multiple client invoices to adhere to client driven contracts. (5.5MM– 15.5MM monthly)
- Research unbilled/billed and AR discrepancies – reissuing invoices when applicable
- Responsible for maintaining project files, spreadsheets and monthly reconciliation of data
- Train and support peers, assist management with interviews for potential employees
- Daily interaction with project managers and clients – phone, email and in person
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
Customer Service Representative Manager
T-Mobile
02.2013 - 03.2015
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
Customer Service Representative
T-Mobile
02.2006 - 02.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Troubleshoot for the fastest resolution, follow up with the customer, and for a timely resolution
- Maintain monthly metric goals and sales goals- personal and company set
- Ranked in the top 5% of the company 7 years in a row
Education
Skowhegan Area High School
Skowhegan, METimeline
New Service Project Coordinator
Central Maine Power
02.2021 - Current
Customer Service Representative
Central Maine Power
08.2018 - 02.2021
Financial Billing Coordinator
TRC
03.2015 - 08.2018
Customer Service Representative Manager
T-Mobile
02.2013 - 03.2015
Customer Service Representative
T-Mobile
02.2006 - 02.2013
Skowhegan Area High School