Ashley Black
Pittsburgh,PA
Summary
Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 10+ years of recovery and ready to help others reclaim lives through use of proper services.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
UPMC
01.2024 - Current
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Strengthened relationships between clients and their natural support systems by offering guidance on effective communication techniques and conflict resolution strategies.
- Conducted regular progress assessments, updating care plans as needed to reflect evolving client goals and circumstances.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Supported clients in building resiliency through skill-building exercises emphasizing problem-solving techniques and adaptive coping strategies.
- Assisted clients in exploring feelings and understanding behaviors.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
Company Driver
Roehl Transport Inc
08.2023 - 12.2023
- Performed daily vehicle inspections before and after trips.
- Operated with safety and skill to avoid accidents and delays.
- Transported items to and from company site with focus on safety and efficiency.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Fulfillment Specialist
LegalZoom
01.2022 - 07.2023
- Carefully reviewed all documents for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
Customer Service Representative
ContinuumGlobal
10.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Peer Support Specialist
UPMC Western Psychiatric Hospital
10.2021 - 07.2022
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Transported individuals to medical appointments and support meetings whenever needed.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
Education
Associate of Science - Accounting
Community College of Allegheny County
Pittsburgh, PAHigh School Diploma -
Creative And Performing Arts
Pittsburgh, PA06.2015
Skills
- Special Projects
- Data Logging
- Document Distribution
- Workflow Management
- Time Management
- Advanced Excel Spreadsheet Functions
- Electronic Document Preparation
- Digital File Organization
- Communication abilities
- Self-Care Management
- Data Confidentiality
- Peer Support Ethics
- Mental Health Advocacy
- Support Group Facilitation
- Emotional Support
- Social activity planning
- Service navigation
- Rapport Building
- Boundary Setting
- Mental Health Support
- Team Collaboration
- Group facilitation
- Relationship-building skills
Certification
Certified Peer Specialist
Timeline
Peer Support Specialist
UPMC
01.2024 - Current
Company Driver
Roehl Transport Inc
08.2023 - 12.2023
Customer Service Representative
ContinuumGlobal
10.2022 - 12.2022
Fulfillment Specialist
LegalZoom
01.2022 - 07.2023
Peer Support Specialist
UPMC Western Psychiatric Hospital
10.2021 - 07.2022
Associate of Science - Accounting
Community College of Allegheny County
High School Diploma -
Creative And Performing Arts