Ashley Black
Pittsburgh,PA
Summary
Experienced professional with a combined 4 years in data entry and 5 years in customer service seeking a challenging position where my strong organizational skills, attention to detail, and customer-centric mindset can contribute to the efficient and precise management of data to support the company's operations and success.
Overview
7
7
years of professional experience
Work History
Certified Peer Specialist
UPMC
01.2024 - Current
- Peer Specialist are role models of recovery values and principles by helping to identify and remove barriers and triggers to treatment for individuals receiving services from inpatient or outpatient programs
- Assist clients/patients in recovery management including identifying recovery goals, barriers to achieving goals, and strategies to meeting goals
- Assist clients/patients in identifying natural supports and resources in the community and educate individuals on how to utilize them in the recovery process
- Advocate for clients/patients by actively participating in staff meetings, treatment team meetings, etc
- Appropriately voicing the clients’/patients’ viewpoint and recovery goals while maintaining alignment with the team
- Billing service hours with accuracy
- Documentation in Epic Care System.
- Encouraged clients to engage in social activities that promote positive coping skills.
- Advised family members on how best to support their loved ones during recovery process.
Fulfillment Specialist
LegalZoom
01.2022 - 08.2023
- Drafting and filing formation documents, including business name and statement of information (where applicable)
- Closely analyzing articles of incorporation (or organization) and other key legal documents
- Obtaining Tax Identification Number for clients
- Providing customer Service by communicating through email and/or outbound phone calls
- Accurately submitting the articles of incorporation to the Secretary of State
- Use of Salesforce and FileNet applications
- Microsoft Office Proficient
- Worked closely with management to prioritize business and information needs.
Customer Service Representative
Continuum Global
10.2021 - 12.2021
- Worked on the CVS Pharmacy Account
- Assisting members with their pharmacy benefit plans
- Taking inbound calls/making outbound calls
- Answer questions regarding prescription insurance, medication coverage, and mail order prescriptions so that members better understand their coverage and options
- Assisting customers with submitting refill requests
- Making outbound calls to the pharmacist when needed to verify prescription copay.
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
- Maintained accurate records of all transactions, including refills and new prescriptions.
- Answered incoming calls promptly, courteously, and professionally.
Peer Support Specialist
UPMC
10.2020 - 07.2021
- Peer Specialist are role models of recovery values and principles by helping to identify and remove barriers and triggers to treatment for individuals receiving services from inpatient or outpatient programs
- Assist clients/patients in recovery management including identifying recovery goals, barriers to achieving goals, and strategies to meeting goals
- Assist clients/patients in identifying natural supports and resources in the community and educate individuals on how to utilize them in the recovery process
- Advocate for clients/patients by actively participating in staff meetings, treatment team meetings, etc.
Dispatcher/Customer Service
AAA East Central
11.2017 - 10.2020
- Receiving calls from drivers in need of towing services
- Making outbound calls to drivers
- Connecting drivers with resources
- Documenting conversations
- Helping drivers troubleshoot problems
- Advising drivers on safe routes or actions
- Assessing the safety of roadside situations
- Ensuring drivers receive timely and accurate dispatch help
- Explaining processes and procedures to drivers over the phone
- Reviewed GPS data from trucks to confirm routes taken by drivers.
- Managed daily paperwork including invoices, reports, logs.
- Provided instructions to drivers regarding pick-up and delivery of vehicles.
Education
High School Diploma -
CAPA High School
Pittsburgh, PA06-2015
Skills
- Data Entry
- Customer Service
- Business Formation
- Accuracy and Precision
- Typing (60 WPM)
- Knowledge of Various Computer Systems
- Attention to Detail
- Database Searching
- Critical Thinking
- Document Management
- Filing System Organization
- Legal Terminology
- Proficient in MS Office
Timeline
Certified Peer Specialist
UPMC
01.2024 - Current
Fulfillment Specialist
LegalZoom
01.2022 - 08.2023
Customer Service Representative
Continuum Global
10.2021 - 12.2021
Peer Support Specialist
UPMC
10.2020 - 07.2021
Dispatcher/Customer Service
AAA East Central
11.2017 - 10.2020
High School Diploma -
CAPA High School