Ashley Blank
Huntersville,NC
Summary
Professional with a proven track record at Fifth Third Bank, enhancing customer satisfaction and retention through exceptional service and personalized banking solutions. Skilled in branch operations and customer service, adept at critical thinking and proficient in MS Excel and Word. Demonstrated ability to manage accounts and prevent fraud, significantly contributing to business success.
Overview
9
9
years of professional experience
Work History
Personal Banker
Fifth Third Bank
01.2021 - Current
- Improved customer satisfaction by providing regular customer service outreach and personalized banking solutions with exceptional service.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Customer Service Representative
Fifth Third Bank
07.2016 - 01.2021
- Developed and managed relationships with customers to increase customer loyalty.
- Answered customer inquiries regarding account balances, transaction history, and product questions using knowledge of sales and branch promotions.
- Handled sensitive information securely performing document review, branch ordering and other internal branch operations.
- Managed vault control and cash ordering systems.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial reporting.
Cosmetologist
Great Clips
03.2016 - 06.2016
- Demonstrated high level of customer service to increase customer satisfaction ensuring positive retention rates.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Education
High School Diploma -
Fostoria
Fostoria, OH01-2010
Cosmetology
Sentinel Career Center
01-2010
Skills
- Branch operations
- Customer service/Client Retention
- Fraud prevention
- Account management
- MS Excel, Word
- Critical Thinking
References
Thomas Menning
Financial Center Manager III
Fifth Third Bank
196 Muamee Dussel Drive
Thomas.Menning@53.com
Office (419) 891-1101
Amy Witter
Financial Center Manager III
1207 Oak Harbor Road
Fremon, OH 43420
Amy.Witter@53.com
Office (419) 345-1275
Timeline
Personal Banker
Fifth Third Bank
01.2021 - Current
Customer Service Representative
Fifth Third Bank
07.2016 - 01.2021
Cosmetologist
Great Clips
03.2016 - 06.2016
High School Diploma -
Fostoria
Cosmetology
Sentinel Career Center