Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Blanton

Longview

Summary

Dynamic Retail Customer Service Specialist with a proven track record at Dick Sporting Goods, excelling in customer engagement and satisfaction. Skilled in multitasking and active listening, I effectively resolved complaints, enhancing loyalty and driving sales. Committed to maintaining a professional environment while fostering strong relationships and ensuring compliance with company standards.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Retail Customer Service Specialist

Dick Sporting Goods
08.2023 - Current
  • Assisted customers with finding suitable products, leading to higher sales revenue.
  • Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
  • Monitored customer feedback and made adjustments to improve service quality.
  • Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
  • Crosssold complementary items when appropriate, increasing overall transaction value and maximizing profits.
  • Conducted regular store audits to ensure compliance with company policies and procedures, maintaining a professional retail environment.
  • Attended to customer complaints and processed product return or replacement requests.

Caregiver

Trinity Timber
12.2022 - 04.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Caregiver

Heartis Asstied Living
08.2021 - 04.2023
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

Education

GED -

Kilgore College
Longview, TX
04-2024

Skills

  • Good communication skills
  • Excellent written and oral communication
  • Multitasking and organization
  • Customer satisfaction
  • Team collaboration
  • Team leadership
  • Active listening
  • Product sorting
  • Customer engagement
  • Customer relations
  • Customer needs assessment
  • Merchandise restocking
  • Store maintenance

Timeline

Retail Customer Service Specialist

Dick Sporting Goods
08.2023 - Current

Caregiver

Trinity Timber
12.2022 - 04.2024

Caregiver

Heartis Asstied Living
08.2021 - 04.2023

GED -

Kilgore College

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