Ashley Blazer
Hegins,PA
Summary
Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I work effectively unsupervised and quickly learn new skills to meet job requirements.
Overview
9
9
years of professional experience
Work History
Bartender
Ryans Paradise Pub
Pine Grove, PA
04.2021 - 06.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Effectively multitasked within fast-paced environment.
Waitress
Mooses LZ
Jonestown, PA
05.2018 - 04.2021
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Participated in team meetings to discuss new menu items or changes in policy.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Customer Service Representative
Pennsylvania Higher Education Assistance Agency, PHEAA
Harrisburg , PA
02.2015 - 04.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associates Degree - Dental Assisting (EFDA)
Keystone Technical Institute
Harrisburg, PA01-2011
Skills
- Outstanding customer service
- Problem-Solving
- Great Communication skills
- Follow-up skills
- Customer Education
- Active Listening
Timeline
Bartender
Ryans Paradise Pub
04.2021 - 06.2024
Waitress
Mooses LZ
05.2018 - 04.2021
Customer Service Representative
Pennsylvania Higher Education Assistance Agency, PHEAA
02.2015 - 04.2018
Associates Degree - Dental Assisting (EFDA)
Keystone Technical Institute
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