Ashley Blocker
Wynnewood,PA
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 9 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Overview
10
10
years of professional experience
Work History
Patient Care Technician
Lankenau Medical Center
10.2016 - 04.2024
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Reduced stress for patients and families through effective communication and empathetic support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Collected and transported specimens to prepare for lab testing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Patient Access Representative
Penn Medicine
08.2014 - 10.2016
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Trained new staff on hospital processes and procedures.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
Education
Bachelor Of Science And/with Education Degree - Early Childhood Education
Eastern University
Wayne, PASkills
- Phlebotomy Techniques
- Patient Observation
- Vital signs monitoring
- Infection control standards
- Patient Services
- Feeding Assistance
- ADL support
- Specimen Collection
- Blood Glucose Testing
- Data Collection
- Catheter Care
- Mobility Assistance
- Professional Bedside Manner
- CPR Certification
- Problem-solving abilities
- Certified Nursing Assistant
- EPIC Super User
Timeline
Patient Care Technician
Lankenau Medical Center
10.2016 - 04.2024
Patient Access Representative
Penn Medicine
08.2014 - 10.2016
Bachelor Of Science And/with Education Degree - Early Childhood Education
Eastern University