Ashley Bock
Minneapolis,MN
Summary
Goal-oriented professional proficient in operational practices and regulatory requirements of childcare environments. Skilled leader and analytical problem-solver well-versed in strategic planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Childcare and Operations Manager
Skyhawks Sports Minnesota
01.2023 - Current
- Established the inaugural after-school program in the history of Skyhawks Minnesota, cultivating two key partnerships, including one that secured full grant funding. It it's first year, the after-school childcare program achieved a significant financial milestone by generating nearly $45,000 in profit for the program
- Expanded the program's collaboration to encompass two charter schools, effectively reaching and positively impacting over 1,000 children in the metro area.
- Achieved a remarkable 100% staff retention rate from the 2022 school year to the 2023 school year, while enhancing team capacity with the addition of three new site leads.
- Developed staff training programs for effective team collaboration and increased service excellence.
- Mentored team members to foster professional growth and enhance overall staff performance.
- Established strong relationships with parents through open communication and regular updates on child progress.
- Analyzed enrollment data to identify trends, optimize staffing levels, and inform future program development.
- Spearheaded marketing efforts to increase awareness of the latest program within the community.
- Improved parent satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements.
- Planned and monitored curriculum and program activities and liaised with leads to create fun, safe and inclusive experiences.
Marketing Associate
Skyhawks Sports Minnesota
09.2021 - 01.2023
- Implemented effective strategies that led to a substantial increase of 10K contacts in the customer database, fostering a broader reach and stronger connections.
- Orchestrated and executed the two largest partnered camps in Skyhawks MN history, contributing to a significant boost in program visibility, participation and community partnerships.
- Updated and implemented innovative camp curriculum, ensuring the delivery of high-quality programs aligned with organizational goals.
- Spearheaded the recruitment process, conducting thorough reviews and interviews, resulting in the successful hiring of 40+ interns for the Summer 2022 term, and 55+ interns for the Summer of 2023.
- Developed compelling promotional materials and efficiently distributed them to over 40 partnered school and park districts seasonally.
- Managed end-to-end marketing campaigns across various platforms, including Genius Monkey, Google Ads, and SimpleText, ensuring optimal exposure and engagement.
Program Director Intern
Skyhawks Sports Minnesota
05.2020 - 08.2020
- Established a safe and inclusive environment by promoting open communication, fostering teamwork, and encouraging diversity.
- Developed high-impact programs for optimal results, focusing on effectively carrying out Skyhawks Minnesota's mission of teaching life skills through sports.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions, such as adding QR codes to equipment as a means of efficient equipment inventory.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved overall program efficiency through the development of a comprehensive lesson plan for groups of 15-20 school-aged children.
Summer Kid's Club Team Member
Lifetime Fitness
05.2019 - 08.2019
- Involved groups of 40+ school-aged children constructively in play activities to assist emotional, physical and intellectual development.
- Enhanced team productivity through clear communication and collaboration with coworkers.
- Strengthened company reputation through exceptional customer service when interacting with clients on-site or during inquiries about available services.
- Collaborated with other camp counselors to enhance the pre-established curriculum to enforce fun and enriching learning activities for campers.
School-Aged Substitute Teacher
Christopher House Chicago
05.2018 - 08.2018
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Mentored new substitute teachers, sharing best practices for effective classroom management and instructional techniques.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for over 150 students.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
Education
Bachelor of Science - Sport Management
University of Minnesota - Twin Cities
Minneapolis, MN05.2021
Skills
- Staff Management
- Project Management
- Operations Management
- Customer Service
- Staff Development
- Strategic Planning
- Talent Acquisition
- Effective Communication
- Problem Solving
Certification
First Aid certification, renewed January 2024
CPR certification, renewed January 2024
Double Goal Coach certification, May 2020
Concussion Training & Safety certification, May 2020
Timeline
Childcare and Operations Manager
Skyhawks Sports Minnesota
01.2023 - Current
Marketing Associate
Skyhawks Sports Minnesota
09.2021 - 01.2023
Program Director Intern
Skyhawks Sports Minnesota
05.2020 - 08.2020
Summer Kid's Club Team Member
Lifetime Fitness
05.2019 - 08.2019
School-Aged Substitute Teacher
Christopher House Chicago
05.2018 - 08.2018
Bachelor of Science - Sport Management
University of Minnesota - Twin Cities