ASHLEY BODE
Mount Holly,NJ
Summary
Proactive and collaborative team player experienced in interacting with diverse individuals. Results-driven and energetic with a track record of achieving goals individually and as part of a team. Dependable and deadline-oriented Office Management professional with 5 years of administrative oversight. Skilled in leading teams, promoting organizational efficiency, and delivering exceptional customer service. Proficient in Microsoft Office, QuickBooks, Kofax, and Adobe.
Overview
10
10
years of professional experience
Work History
Account Specialist
Claimfox
, NJ
12.2021 - Current
- Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
- Provided legal support by assembling documentation for settlement action.
- Documented specific claims by completing and recording forms, reports and logs.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Examined automobile policies with third-party liability, accident benefits and collision benefits.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Organized information by using spreadsheets, databases or word processing applications.
- Utilized specialized software applications related to the job role.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Created spreadsheets to track data entries.
- Updated existing records with new or revised information as needed.
- Identified discrepancies between source documents and entered data.
- Followed up on pending tasks until completion.
- Researched requested information using available resources when necessary.
- Verified accuracy and completeness of data entry into the database system.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Office Manager
NRG Performance
Rhome, TX
12.2020 - 05.2021
- Oversaw running all social media accounts, developing, and maintaining the website
- Managed all customer relations
- Maintained Quick Books, payroll and all financials
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Updated details in company database by keying in customer contacts and delivery dates
- Coordinated office activities and operations to ensure efficiency and compliance with company policies
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes
- Solicited vendor quotes to determine optimal material purchase pricing
- Streamlined back-office services for clients to promote proper functionality and positive user experience
- Discussed performance-based objectives with department managers to determine contributory value of office programs.
Aviation Electronics Technician Petty Officer Third Class
US Navy
Jacksonville, FL
10.2014 - 10.2018
- Responsible for troubleshooting, ordering and repairing aviation communication and navigation electrical equipment for the P-3 Orion, FA-18, and helicopters to ensure safe operation of aircraft
- Led a group of 15 individuals on proper methods to troubleshoot and repair equipment in the work center
- Led a program to ensure the safety of 20 individuals during Hurricane Matthew
- Led a program keeping 20 individuals informed and trained on new policies, regulations and information
- Received training on proper techniques of reading and troubleshooting circuits, using applied math to find and resolve issues in circuits and how to interpret troubleshooting guides for all aviation electrical equipment
- Selected to attend an 8-week advanced training for troubleshooting and repair of the P-3 Orion electrical communication and navigation equipment
- Selected to attend a 32-week training program for troubleshooting all avionics electrical equipment
- Awarded Secret Security Clearance
- Promoted in October 2017
- Prioritized time to meet production needs assigned by senior techs, leads and management
- Supported and promoted continuous process improvement and provided ideas for and participated in activities, events and other process improvement initiatives.
Education
Center For Naval Aviation Technical Training (CNATTU)
Pensacola, FL01.2015
Communication and Navigation Tech
CNATTU
Whidbey Island, WA01.2015
West Port High School
Ocala, FL07.2014
History Teacher Education
Tarrant County College
Fort Worth, TXPsychology
Columbia College
Columbia, MOPhysical Therapy
Tarrant County College District
Fort Worth, TXCyber Security
Rowan College At Burlington County
Pemberton, NJSkills
- Invoicing and billing
- Scheduling and calendar management
- Training and coaching
- Customer relations
- Troubleshooting
- Customer interaction
- Document preparation
- Health and safety regulations
- Deadline compliance
- Product inspections
- Maintenance and repair
- Issue resolution
- Equipment maintenance
- Information tracking
- Due Diligence
- Reporting Skill
- Microsoft Office
- Friendly, Positive Attitude
- Critical Thinking
- Computer Skills
- Documentation Review
- Data Entry
- Customer Service
- Information Verification
- Insurance Claim Forms Review
- New Policies Processing
- Attention to Detail
- Proofreading and Editing
- Organizing and Prioritizing Work
- Record keeping Organization
- Meticulous attention to detail
- Filing and data archiving
- Data transcription
- Document processing
- Verifying data accuracy
- Maintains confidentiality
- Professional and mature
- Data accuracy
- Word Processing
- Data Security
Timeline
Account Specialist
Claimfox
12.2021 - Current
Office Manager
NRG Performance
12.2020 - 05.2021
Aviation Electronics Technician Petty Officer Third Class
US Navy
10.2014 - 10.2018
Center For Naval Aviation Technical Training (CNATTU)
Communication and Navigation Tech
CNATTU
West Port High School
History Teacher Education
Tarrant County College
Psychology
Columbia College
Physical Therapy
Tarrant County College District
Cyber Security
Rowan College At Burlington County