Hospitality and event operations leader with a track record of managing catering orders and large-scale events, consistently exceeding client expectations. Expertly coordinated logistics for gatherings valued from $1,000 to $20,000+, enhancing operational efficiency and guest satisfaction. Proven ability to lead diverse teams and adapt service strategies in real-time.
Overview
9
9
years of professional experience
Work History
Captain / Shift Manager
SUPERICA
Atlanta, GA
02.2023 - Current
Manage an average of 2+ catering orders per day, 5 days per week, with typical order values ranging from approximately $1,000-$2,000, coordinating details from order intake through completion.
Support on-site events ranging from approximately $1,000 to $20,000+, including large private events and restaurant buyouts, coordinating staffing, production, service, and operational execution.
Executed off-premise private catering at clients' homes and large events at Georgia Aquarium, serving thousands of guests.
Acted as key liaison among guests, management, culinary teams, and service staff to align event details and operational needs.
Partner with the General Manager and Executive Chef to execute events, troubleshoot operational challenges in real time, and maintain guest experience and service standards.
Provide visible leadership during live events, proactively identifying operational needs and adjusting resources when unexpected event demands arise.
Plan staffing for a service team of approximately 20-30 employees, aligning schedules and event coverage with expected volume, event requirements, and labor needs.
Manage daily restaurant operations including labor, scheduling, staffing, inventory, opening and closing procedures, and overall service execution in a high-volume environment.
Lead and develop service teams while maintaining accountability for hospitality, safety, operational standards, and guest experience.
Coordinate multiple priorities simultaneously across restaurant operations, catering, and special events while maintaining attention to detail and operational efficiency.
Coordinate catering and event logistics by creating and communicating kitchen production sheets outlining food requirements, quantities, timing, service needs, and operational details for culinary execution.
Manager
INDEPENDENT SPECIAL EVENTS MANAGER
Elizabeth, NJ
07.2017 - 02.2021
Planned and executed monthly large-scale social gatherings and special events, managing logistics and operational details from preparation through event completion.
Coordinated staffing plans, vendor logistics, contracts, timelines, floor plans, and equipment to ensure seamless event execution.
Served as the primary client contact before, during, and after events, translating client expectations into organized event operations and successful guest experiences.
Provided hands-on leadership during live events, troubleshooting operational issues and making real-time adjustments to protect the guest experience.
Collaborated with management and event partners to establish objectives, coordinate resources, and identify opportunities for improved event execution.
Cultivated relationships with vendors, entertainers, speakers, DJs, community partners, and local businesses to enhance event offerings and foster new business opportunities.
Coordinated multiple event priorities while maintaining organization, attention to detail, timelines, and service standards.
Participated in networking, community outreach, and business development initiatives to identify partnership opportunities and generate qualified leads.