Ashley Floyd
Lake City
Summary
Results-oriented Senior Relationship Specialist skilled in enhancing member satisfaction through strategic communication and tailored financial guidance. Experienced in team mentorship, workflow optimization, and effective issue resolution. Strong ability to cultivate trust-based client relationships and drive organizational growth through collaboration and engagement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Relationship Specialist
Vystar Credit Union
Lake City
03.2023 - Current
- Cultivated strong member relationships through effective communication and personalized service.
- Resolved member inquiries and issues promptly, ensuring a positive experience.
- Assessed member needs to provide tailored financial product recommendations.
- Instructed members on credit union offerings, improving their financial literacy.
- Addressed customer inquiries and resolved complaints, ensuring timely feedback and issue escalation.
- Collaborated with team members to streamline processes and improve service delivery.
- Mentored junior staff in relationship management best practices and customer engagement strategies.
- Conducted regular meetings with senior management teams to review progress of customer relationships.
Cake Decorator
Publix
Lake City
03.2022 - 07.2023
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Designed intricate cake decorations for special occasions and customer requests.
- Created innovative designs for seasonal promotions and bakery displays, attracting customer interest.
- Coordinated with team members to meet deadlines for cake orders, enhancing customer satisfaction.
- Guided customers in selecting cakes and flavors, ensuring personalized experiences for their events.
- Mixed and prepared icing and fondant using established recipes.
- Maintained cleanliness and organization of the decorating workstation and tools.
- Trained new staff on cake decorating techniques and best practices.
Bakery Manager
Lowe's food
Lewisville
06.2015 - 03.2022
- Served as the main cake decorator, creating custom designs for customer orders.
- Oversaw staff in department, developing weekly schedules to optimize workflow and ensure coverage.
- Coordinated phone orders for baked goods, enhancing customer service and order accuracy.
- Managed weekly financials in bakery department, ensuring timely product orders to meet daily sales demands.
Clothing Associate
Costco Wholesale
Winston-Salem
06.2010 - 06.2012
- Assisted customers in selecting clothing and accessories for their needs.
- Organized clothing displays to enhance visual appeal and attract customer attention.
- Processed customer transactions accurately, ensuring a smooth and efficient checkout experience.
- Managed clothing inventory and ensured consistent organization to facilitate efficient customer access.
Teacher's Aide
A Child's World Learning Centers
Clemmons
06.2006 - 06.2010
- Assisted teachers with daily planning and child care to enhance classroom management.
- Assisted teachers in preparing instructional materials for daily lessons.
- Supported children with special needs to enhance learning experiences.
- Supervised classroom activities to maintain a safe learning environment.
Order Picker
Hanesbrands
Rural Hall
06.2005 - 06.2006
- Executed order fulfillment for online and mail orders, ensuring timely preparation and delivery.
- Operated material handling equipment to pick and transport orders efficiently.
- Organized inventory in the warehouse to ensure easy access and retrieval.
- Loaded and unloaded merchandise from trucks following safety protocols.
Education
Community college - Child Care
Forsyth Technical Community College
Winston-Salem, NC01-2006
High school diploma or GED -
South Stokes High School
Walnut Cove, NC06-2005
Skills
- Client engagement strategies
- Client management
- Sales management
- Team management
- Team leadership
- Process improvement
- Financial analysis
- Staff training
- Effective communication skills
- Problem solving and adaptive thinking
- Attention to detail
- Time management
- Conflict resolution
- Food safety
Certification
- Food Safety, 06/01/20, 06/01/24
- Child care and teaching credentials, Present
Timeline
Senior Relationship Specialist
Vystar Credit Union
03.2023 - Current
Cake Decorator
Publix
03.2022 - 07.2023
Bakery Manager
Lowe's food
06.2015 - 03.2022
Clothing Associate
Costco Wholesale
06.2010 - 06.2012
Teacher's Aide
A Child's World Learning Centers
06.2006 - 06.2010
Order Picker
Hanesbrands
06.2005 - 06.2006
Community college - Child Care
Forsyth Technical Community College
High school diploma or GED -
South Stokes High School