Lisa Faulkner

• Cultivated lasting client relationships through proactive communication and tailored service.
• Addressed client inquiries and concerns promptly to foster trust and satisfaction.
• Assessed client needs to recommend customized financial solutions for various situations.
• Collaborated with clients to gather necessary financial documentation and information.
• Reviewed credit reports to assess financial history and repayment capability.
• Provided guidance on loan products tailored to client needs and financial situations.
• Maintained accurate records of all loan transactions and client communications.
• Coordinated with underwriters to ensure timely processing of loan approvals.
• Assisted in resolving inquiries and issues related to loan applications promptly.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Developed and maintained relationships with potential customers to increase loan business.
• Delivered high levels of customer service to facilitate smooth processes.
• Provided excellent customer service throughout the entire process.
• Communicated effectively with customers regarding their closing status.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Executed daily responsibilities with precision and efficiency.

• Recognized needs of customers swiftly and effectively.
• Researched banking financial issues faced by tellers and customers.
• Promoted customer satisfaction by resolving issues with expertise and courtesy.
• Leveraged software tools to enhance processes and boost performance.
• Collaborated with team members to achieve project goals and meet deadlines.
• Surpassed customer expectations by developing innovative problem-solving strategies.
• Acknowledged by management for delivering outstanding customer service.