Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Ashley Botex

2228 SW 81st Ave Miramar,FL

Summary

Thorough Criminal Justice technology specialist with years of banking experience. Associates degree in Criminal Justice Technology as well as a bachelor’s in criminal justice with a minor in Public Administration and successful record of finance and fraud investigations. Excels in gathering, analyzing, and reporting evidentiary findings, including forensic financial analysis and fraud. Successful in administering multi-million-dollar client portfolios and actualizing strategies to grow client accounts and drive business objectives. A Fraud Investigator promoting exemplary talents in forensic analysis, digital investigating and assessment of client needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fraud Investigator Support Analyst

Bank United
06.2024 - Current
  • Routinely contacts customers and other bank associates to confirm the legitimacy of high-risk transactions before occurrence and takes appropriate action, to mitigate the risk
  • Led comprehensive investigations into check fraud, wire fraud, account takeovers, and identity theft, reducing financial losses by 60%
  • Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
  • Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.

Fraud Operations Analyst I

BankUnited
06.2022 - 06.2024
  • Proactively communicated with customers to verify high-risk transactions, preventing potential fraud incidents
  • Performed in-depth analysis of daily fraud detection reports, identifying and mitigating emerging fraud trends
  • Identify possible trends and points of compromise in fraud cases and present analysis to senior management
  • Complete assigned tasks from management
  • Improved team productivity by implementing effective workflow strategies and time management techniques.

Financial Specialist III

BankUnited
01.2022 - 06.2022
  • Maintains knowledge of current products, policies, procedures, and regulations as it relates to position
  • Delivered exceptional customer service, resolving inquires and issues efficiently, resulting in 100% satisfaction rate
  • Ensured compliance with regulatory standards by conducting regular audits and implementing necessary corrective actions.
  • Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.

Head Teller & Financial Specialist

SunTrust Bank
11.2017 - 12.2021
  • Demonstrated mastery of teller transactions and balancing duties
  • Consistently followed defined procedures and passed all audits
  • Led financial audits to identify discrepancies and implement corrective actions, ensuring compliance with regulations and standards.
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.

Front Desk Representative

Brian Piccolo Park
10.2016 - 12.2018
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.

Sales Representative

Radio Shack
07.2015 - 10.2017
  • Lead all sales representatives in overall sales and exceeded all sales goals
  • Provided expert level product knowledge while cross selling
  • Assisted in the training of new employees and built a strong sales team
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Education

Bachelor’s - Criminal justice with minor in Public Administration

Miami Dade College
Miami, FL
07.2021

Associate degree - Criminal Justice Technology

Broward College
Davie, FL
05.2018

Skills

    Financial Fraud

    Records Research

    Fraud prevention

    Criminal Investigations

    Fraud Detection

    Verbal and written communication

    Effective Communication

    Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Access)

    AFM( Aithent Fraud Manager )

    Investigation documentation

    Financial crimes

    Attention to Detail

Accomplishments

  • Supervised team of 3 staff members improving team performance by 90% through mentorships and training.
  • Documented and resolved Online Banking Fraud which led to no loss to the Financial Institution.
  • Achieved promotion by completing assigments with accuracy and efficiency.

Certification

Forensic Accounting: Fraud Investigation, 04/01/22, Udemy

Timeline

Fraud Investigator Support Analyst

Bank United
06.2024 - Current

Fraud Operations Analyst I

BankUnited
06.2022 - 06.2024

Financial Specialist III

BankUnited
01.2022 - 06.2022

Head Teller & Financial Specialist

SunTrust Bank
11.2017 - 12.2021

Front Desk Representative

Brian Piccolo Park
10.2016 - 12.2018

Sales Representative

Radio Shack
07.2015 - 10.2017

Bachelor’s - Criminal justice with minor in Public Administration

Miami Dade College

Associate degree - Criminal Justice Technology

Broward College

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Ashley Botex