Ashley Bowers
Land O' Lakes,FL
Summary
Wonderful candidate with over ten years of extensive dental, sales and management experience. Efficient and dedicated to driving optimal customer satisfaction. Recognized for helping with training programs. Accomplished with experience managing and motivating dental team professionals to achieve and surpass company targets. Equips employees to meet goals by building collaborative and skill-based culture. Proficient delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Dental, Sales and Retail.
Overview
17
17
years of professional experience
Work History
Manager
Bright Now! Dental
Tampa, FL
06.2023 - Current
- · Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Communicated plans and actions to meet clinic goals.
- Hire new clinical staff
- Track/audit accounts
Operations Manager
Renew
Edina, MN
08.2021 - 05.2023
- Oversee daily operations.
- specialize with denture, and dental implant system.
- Set daily goals/KPI's.
- Coaching and development.
- Hire new team members.
- Work close to VP of operations.
- Team building and communication.
- Keep clinic up with state regulations and standards.
- Monitor and deliver patient treatments.
- Maintain staff schedule, and attendance.
- Oversee medical clearance, and all documents properly.
- Insurance claims.
Manager
Smile Direct Club
Minnetonka, MN
07.2017 - 09.2021
- Trained employees on additional job positions.
- Accomplish key performance for KPI's.
- Entered time and attendance logs in preparation for payroll.
- Team performance and compliance
- Customer service standards and resolved customer problems to uphold great quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Traveled and train new hires around the U.S.
- Sales.
Dental Coordinator
Ovation Orthodontics
Chaska, MN
09.2015 - 07.2017
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Appointment scheduling
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Prepared reports, invoices, letters, or medical records using word, excel spreadsheet.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Kept physical files and digitized records organized for easy updating.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Compiled and coded patient information or data in appropriate computer system.
Front Desk Receptionist/Phone Operator
Raddison Blu Mall Of America
Bloomington, MN
01.2013 - 08.2015
- Stayed current on local attractions and special events to help guests with entertainment options.
- Welcomed each new arrival pleasantly and confirmed reservations and
identification. - Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Entered customer data using Opera software and updated information.
Guest Service Specialist
Mall of America
Bloomington, MN
02.2007 - 01.2013
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated switchboard and routed incoming calls.
- Used company's paging system to immediately contact specific personnel.
- Achieved perfect attendance record.
- Maintained customer satisfaction, while handling rental equipment product returns quickly and professionally.
- Prepared cash deposits with zero discrepancies.
- Educated customers on promotions.
Customer Support Supervisor (Seasonal Position)
At Home
Burnsville, MN
06.2022 - 01.2023
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Customer focus
- Supervised over 25 team members.
- Supervisor/ key holder
- Cash handling
- Ensure great customer experience is met-Drive productivity by training, coaching, and supporting team members- Coordinate with store director. (Seasonal position)
Education
Associate of Applied Science - Dental Assisting
Hennepin Technical College
Minneapolis, MN05.2013
High School Diploma -
Burnsville High School
Burnsville, MN06.2007
Skills
- Dental experience (10 years)
- KPI's
- Hospitality (Opera systems)
- Eaglesoft
- Sterilization
- Office Management
- Scheduling
- HIPPA/OSHA
- Certified Dental Assistant
- Infection control training
- Trained around the US
- Insurance verification
- Coding
Additional Information
- CPR/AED Certified
- protecting patient privacy- Highly proficient
- Available to work for any employer in the U.S.
Timeline
Manager
Bright Now! Dental
06.2023 - Current
Customer Support Supervisor (Seasonal Position)
At Home
06.2022 - 01.2023
Operations Manager
Renew
08.2021 - 05.2023
Manager
Smile Direct Club
07.2017 - 09.2021
Dental Coordinator
Ovation Orthodontics
09.2015 - 07.2017
Front Desk Receptionist/Phone Operator
Raddison Blu Mall Of America
01.2013 - 08.2015
Guest Service Specialist
Mall of America
02.2007 - 01.2013
Associate of Applied Science - Dental Assisting
Hennepin Technical College
High School Diploma -
Burnsville High School
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