Ashley Bowings
Rosedale,USA
Summary
Achieved high levels of customer satisfaction through effective service and administrative support. Enhanced departmental efficiency by providing comprehensive assistance to various teams. Improved data management practices and utilized advanced skills in MS Word, Excel, and PowerPoint to facilitate project completion. Promoted independent work ethic and proactive problem-solving approaches to meet organizational goals.
Overview
16
16
years of professional experience
Work History
Dental Assistant
True North Dentistry
Bel Air, MD
11.2023 - Current
- Assisted in chairside procedures, ensuring patient comfort and safety during treatments.
- Prepared and sterilized dental instruments, maintaining compliance with infection control protocols.
- Educated patients on oral hygiene practices, enhancing their understanding of dental care.
- Coordinated patient appointments and managed front desk operations to optimize workflow efficiency.
- Supported dentists in complex procedures by anticipating needs and providing necessary tools promptly.
- Implemented streamlined processes for patient intake, reducing wait times and improving satisfaction.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Dental Assistant
Honeygo Village Dentistry
Perry Hall, MD
08.2016 - 03.2022
- Administered topical anesthetics, desensitizing agents and medications as prescribed by dentists.
- Assisted and anticipated dentists' needs when passing instruments, aspirating intraoral fluids and mixing materials.
- Cleaned, stocked and prepared treatment rooms prior to patient appointments, including setting up required instruments and tools.
- Educated patients on general dental hygiene and pre- and post-operative care.
- Exposed and developed dental x-rays while adhering to patient protection protocols to minimize exposure to radiation.
- Greeted patients and escorted them to procedure rooms.
- Obtained and recorded patients' blood pressure, temperature, and pulse.
- Restored prepared teeth with permanent or temporary filling materials.
- Prepared patient for treatment and positioned chair, placed napkins and provided patient safety devices.
- Took dental impressions for diagnostic, opposing models and study casts.
Dental Assistant
Alvin Schuester DDS
Reisterstown, MD
02.2015 - 07.2016
- Administered topical anesthetics, desensitizing agents and medications as prescribed by dentists.
- Assisted and anticipated dentists' needs when passing instruments, aspirating intraoral fluids and mixing materials.
- Cleaned, stocked and prepared treatment rooms prior to patient appointments, including setting up required instruments and tools.
- Educated patients on general dental hygiene and pre- and post-operative care.
- Exposed and developed dental x-rays while adhering to patient protection protocols to minimize exposure to radiation.
- Greeted patients and escorted them to procedure rooms.
- Obtained and recorded patients' blood pressure, temperature, and pulse.
- Prepared patient for treatment and positioned chair, placed napkins and provided patient safety devices.
- Took dental impressions for diagnostic, opposing models and study casts.
Insurance Rep
Medical Account Management Incorporated
Towson, MD
11.2010 - 12.2011
- Adhered to company procedures and policies including maintaining relationships that matched with company's core values.
- Assisted in the implementation of a company-wide marketing plan which increased business by [number]%.
- Built trusting relationships by keeping in regular contact with clients via phone calls, mail, or email.
- Communicated with customers to better determine specific insurance needs; offered consultative solutions and made appropriate recommendations.
- Customized services and products to meet customer needs.
- Developed professional relationships with associated industry professionals with the goal of building strong referral partnerships to help achieve sales quota.
- Ensured client had excellent customer service at all levels of the experience.
- Identified potential leads and followed up via varying manners including cold calls, marketing flyers, networking events, and seminars.
- Increased quarterly sales by [number]%.
- Maintained accurate records and files through agency documentation system.
- Planned and implemented yearly customer appreciation events.
- Prepared sales and policy contracts.
- Provided yearly reviews for existing clients and recommended changes when life circumstances dictated.
- Remained current with new products and services by participating in continuing education and training.
- Processed medical and workers compensation claims.
- Billing and coding for insurance claims.
Education
Dental assistant
All-State Career Schools
Baltimore, MD01.2015
Medical Terminology
CCBC Essex
Baltimore, MD08.2005
Skills
- Ability to generate leads
- Desire to learn
- Detail-oriented
- Excellent customer service
- Exceptional listening skills
- Highly organized
- Proficient in oral and written communication
- Self-motivated
Timeline
Dental Assistant
True North Dentistry
11.2023 - Current
Dental Assistant
Honeygo Village Dentistry
08.2016 - 03.2022
Dental Assistant
Alvin Schuester DDS
02.2015 - 07.2016
Insurance Rep
Medical Account Management Incorporated
11.2010 - 12.2011
Dental assistant
All-State Career Schools
Medical Terminology
CCBC Essex