Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Bowland

Portland,TX

Summary

Experienced marketing manager with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

7
7
years of professional experience

Work History

Sales Manager

AT&T
07.2024 - 03.2025
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.

Optometric Technician

Focus Optical
11.2022 - 06.2024
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Pulled and filed medical and vision insurance after completion of exams, while confirming paybacks were accurate.

Lead Optician

Elevated Eye Care
12.2021 - 07.2022
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Maintained safe, clean and organized environment to increase patient comfort.

Third Key Sales Associate

Americas Best Eyeglasses And Contacts
02.2020 - 11.2021
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.


Call Center Representative

ReconMR
11.2019 - 02.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Golf Pro Shop Assistant

Riverside Park
12.2017 - 08.2019
  • Promoted game of golf and specific golf course and maintained high level of professionalism and service.
  • Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
  • Administered point of sales applications and trained new team members in customer service and operations details.
  • Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
  • Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
  • Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Associate of Science - Liberal Arts And General Studies

Texas State University
San Marcos, TX
03.2021

Skills

  • Supply Restocking
  • Appointment Setting
  • Patient Recordkeeping
  • Patient Testing
  • Customer Education
  • Work Order Preparation
  • Payment Collection
  • Insurance Processing
  • Paperwork Management
  • Medical History Documentation
  • Customer Service Abilities
  • Sales team training
  • Staff management
  • Rapport and relationship building
  • Performance management
  • Team oversight

Timeline

Sales Manager

AT&T
07.2024 - 03.2025

Optometric Technician

Focus Optical
11.2022 - 06.2024

Lead Optician

Elevated Eye Care
12.2021 - 07.2022

Third Key Sales Associate

Americas Best Eyeglasses And Contacts
02.2020 - 11.2021

Call Center Representative

ReconMR
11.2019 - 02.2020

Golf Pro Shop Assistant

Riverside Park
12.2017 - 08.2019

Associate of Science - Liberal Arts And General Studies

Texas State University

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Ashley Bowland