Ashley Brady
Pinconning,MI
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. I am a very hard, reliable, easy going worker who is very passionate, Ambitious and positive about their job.
Overview
22
22
years of professional experience
Work History
Receptionist
Saginaw Valley Equine Clinic
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Veterinary Assistant
Bangor Veterinary Clinic
09.2021 - 03.2023
- Restrained and stabilized animals during examination and treatment to prevent injuries
- Obtained information and history from clients to maintain medical charts
- Communicated with veterinarians and staff members to maintain patient flow
- Assisted doctors and technicians by soothing upset or frightened animals
- Released patients to owners with care directions from veterinary staff
- Assisted veterinarians in examining animals
- Helped veterinarian with neutering, tooth removal and casting broken bones
- Operated radiographic and ultrasound equipment
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders
- Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury
- Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency
- Documented patient information with precision to maintain records accuracy
- Monitored animals' recovering from surgery and notified veterinarians of behavioral changes
- Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options
- Prioritized and accomplished multiple tasks simultaneously to complete projects under pressure
- Delivered attentive, courteous service to promote overall patron satisfaction
- Trained new veterinary staff on office procedures and requirements
- Administered SQ Fluids
- Run the Urinalysis Machine
- Run the CBC and Blood Chemistry Machine
- Ordered Idexx and Some MSU labs.
Cosmetologist
Sam's Hair Design
06.2022 - 08.2022
- Took a leave for a couple of months from Bangor Veterinary Clinic while the kids were on summer break
- Between the gas prices and child care I wasn't making enough to work there
- Took a job at Sam's through the summer
- It was close to home
- Went back to Bangor Veterinary clinic in the fall.
Stay at Home Mom
Self-employed
05.2021 - 08.2021
- Held down the home front and took care of my two kids.
Kennel Technician and Assistant
Arenac Bay Veterinary Services
03.2020 - 10.2020
- Did everything outside of Draw Blood and monitor during surgery
- My position included: Stocking and taking care of the trucks
- Putting away medications
- Putting together Surgical packs and Sterilizing
- Holding the animals
- Trimming nails
- Cleaning ears
- Running the blood machines
- Urinalyses machines
- Using the dyes for checking the ears, and Cytology
- Drawing up the vaccines
- Doing X-rays
- Filling our Coggins papers to send out
- Filling out blood work that needed to be sent out
- Monitoring Post Surgery
- Filling prescriptions
- Checking the clients in and taking history
- Discharging the clients, going over the discharge papers and medications
- Taking phone calls and booking appointments when the receptionist was swamped
- Also helped in any cleaning that needed to be done
- Taking care of the deceased animal.
Cosmetologist
Myself
01.2004 - 03.2020
- Owned and Managed my own Salon
- My position included: Taking care of all orders and Financial areas
- Taking care of Phone calls and Bookings
- Watching over my employees
- Taking care of my Clients needs
- Doing all Hair areas, nails, waxing, Facials.
Cosmetologist
JCPenney Salon
06.2002 - 01.2004
- Cosmetologist fresh out of High School and Beauty School
- Learned all the new techniques
- My position included: Working with my clients and meeting all their needs
- Doing all Hair areas
- Waxing
- Facials
- Checking out after their procedure and Booking next appointment
- Taking phone calls.
Education
High School Diploma -
Pinconning High School
Pinconning, MI06.2002
Skills
- Basic Computer Skills
- Hard working
- Reliable
- Multitasking
- Organization skills
- Time Management
- Telephone skills
- Customer/Client relations
- Scheduling appointments
- Office Management
- Customer Service
- Listening Skills
Additional Information
I am currently enrolled at Delta collage in Saginaw. I am going for my Surgical Technologist degree, with then plans for getting my Surgical First Assistant certificate after.
Timeline
Receptionist
Saginaw Valley Equine Clinic
03.2023 - Current
Cosmetologist
Sam's Hair Design
06.2022 - 08.2022
Veterinary Assistant
Bangor Veterinary Clinic
09.2021 - 03.2023
Stay at Home Mom
Self-employed
05.2021 - 08.2021
Kennel Technician and Assistant
Arenac Bay Veterinary Services
03.2020 - 10.2020
Cosmetologist
Myself
01.2004 - 03.2020
Cosmetologist
JCPenney Salon
06.2002 - 01.2004
High School Diploma -
Pinconning High School
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