Ashley Whitaker Breakfield

• Provided excellent customer service in person and by phone. Developed a strong customer base with repeat customers and a five star Google rating.
• Developed strong relationships with vendors, negotiating favorable terms for product purchases and deliveries.
• Organized successful in-store events to drive foot traffic and boost sales during key periods throughout the year.
• Launched an e-commerce platform and social media profiles to reach new customers and increase overall revenue.
• Addressed customer inquiries and suggestions courteously and professionally. Assisted with wedding and funeral services and provided guidance to clients dealing with challenging emotional situations.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.

• Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions.
• Assisted in the development of marketing materials, utilizing plant knowledge to create engaging content for potential customers.
• Designed diverse outdoor spaces and indoor spaces including gardens, patios, and more according to client specifications.
• Provided ongoing support post-installation by offering maintenance guidance for clients'' landscapes.

• Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
• Utilized floral design techniques to craft unique floral arrangements.
• Quoted, generated, and processed customer orders to meet specifications and various occasions.
• Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
• Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
• Demonstrated attention to detail when assembling bouquets or installations for various settings such as churches or event venues.
• Demonstrated adaptability by quickly learning new techniques and staying current with industry trends to better serve clients'' evolving needs.
• Expanded product offerings based on market trends and client feedback to maintain relevance in the industry.
• Collaborated with clients to design custom floral arrangements for weddings, events, and special occasions.

• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• During this RN role at Hattiesburg Clinic my primary responsibility was to assess patient symptoms and provide appropriate medical advice and guidance over the phone.
• Provided excellent communication skills, clinical expertise, and the ability to make informed decisions quickly and accurately.
• Maintained detailed electronic health records to ensure accurate documentation of patient progress and treatments.
• Promoted family-centered care, involving parents and caregivers in decision-making processes.
• Advocated for the rights of pediatric patients within the healthcare system, addressing concerns or discrepancies when necessary.
• Provided age-appropriate patient assessments, identifying potential issues early on for timely intervention.
• Collaborated with physicians to develop individualized care plans tailored to each child''s unique needs.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.

• Educated students on various health topics to promote overall health and wellbeing.
• Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
• Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
• Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
• Assessed student health and identified potential health concerns to provide appropriate care.
• Served as a resource for faculty and staff by providing training on first aid, CPR, and other health-related topics.
• Developed strong relationships with local healthcare providers to ensure continuity of care for students requiring specialized services.
• Developed care plans and made referrals as necessary for students with health concerns or injuries.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Managed immunization compliance within the school population to prevent the spread of communicable diseases.

Worked from 07/98-08/99 in Pediatric Intensive Care Unit

• Handled ventilator support, feeding tubes and central lines.
• Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
• Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
• Administered medications and treatments as prescribed by physicians.

Worked from 08/99-07/2001 in UMMC Johnson Elementary School Satellite Clinic

This was a pilot program for a school health clinic staffed by a nurse practitioner, and an RN (myself). We provided healthcare to the faculty, staff and students at Johnson Elementary School, a low income school in the Jackson City School District.

• Maintained accurate documentation of student medical records in accordance with local, state, and federal regulations.
• Delivered compassionate care to students experiencing illness or injury while maintaining confidentiality of their medical information.
• Enhanced student health by implementing comprehensive care plans and coordinating with interdisciplinary teams.