Ashley Brock

Operate within policy and procedure and state federal and local requirements

Coordinate BOM functions with other departments.

Meet established daily weekly monthly deadlines

Compile and maintain accurate financial records

Stay informed of all local federal state requirements

Maintain accurate census in coordination with other departments

Handle all correspondence timely following policy and procedures

Verify accurate payer data on all accounts

Perform duties to ensure timely conversion to Medicaid

Immediately communicate correspondence from fiscal intermediaries and others

Communicate and work cooperatively with vendors supplies and contractors

Ensure timely deposits

Monitor bad debt level avoid significant increase

Secure information on residents’ financial status

Act as billing liaison between residents or families

Maintain confidentiality of records

Complete monthly occupancy and death report timely

Observe safety policies and procedures

Observe resident rights

Ensure timely/accurate re-certs of Medicaid benefits

Manage Patient Trust with Administrator

• Assisted with hiring process and training of new employees.
• Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
• Maintained payroll and benefits for employees in various departments, minimizing financial discrepancies through detailed program management.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Responded to employee inquiries regarding benefits and other HR topics.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Participated in recruitment and selection process for new hires.
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Assisted in patient admission process based on federal and state laws.
• Completed preliminary paperwork for incoming and outgoing patients.

• Answered call lights and supported patient comfort and safety.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and pulse/respirations.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Documented patient information and care activities in electronic health record.
• Responded to patient requests for supplies and personal comfort items.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Supported needs of 20+ residents under long-term care.