Ashley Brogan
Providence,RI
Fall seven times; stand up eight.
Japanese proverb
Summary
Motivated BDC Manager with 5+ years of leadership and administrative experience. Highly skilled at working independently or within team-oriented environments while utilizing excellent organizational, analytical and interpersonal skills. Extremely honest and ethical, with a commitment to ensuring confidentiality. Ability to use excellent communication skills to develop successful relationships with individuals of all backgrounds and ages.
Overview
13
13
years of professional experience
Work History
Business Development Manager
Herb Chambers Ford Of Westborough
Westborough, MA
05.2018 - 06.2022
- Oversee daily operations of BDC Department.
- Administered CRM, including personnel changes, email templates, permission sets, follow-up programs.
- Manage over 500+ leads monthly.
- Recruit and train internet and BDC sales team.
- Run daily/weekly/monthly BDC Department reports according to pre-determined metrics and track results.
- Manage & improve sales, phone, equity, lease retention, and internet process.
- Work cash, lease, and finance deals.
- Following script and guidelines set by the company on both incoming and outbound calls.
Business Development Manager
Herb Chambers Honda Of Westborough
Westborough, MA
10.2016 - 05.2018
- Oversee daily operations of BDC Department.
- Administered CRM, including personnel changes, email templates, permission sets, follow-up programs.
- Manage over 500+ leads monthly.
- Recruit and train internet and BDC sales team.
- Run daily/weekly/monthly BDC Department reports according to pre-determined metrics and track results.
- Manage & improve sales, phone, equity, lease retention, and internet process.
- Work cash, lease, and finance deals.
- Following script and guidelines set by the company on both incoming and outbound calls.
Client Care Specialist
Herb Chambers Honda Of Seekonk
Seekonk, MA
06.2014 - 10.2016
- Answered telephone and email inquiries from potential customers.
- Effectively located merchandise across various stores to address customer needs.
- Managed friendly and professional customer interactions.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Work cash, lease, and finance deals.
- Following script and guidelines set by the company on both incoming and outbound calls.
Inside Sales Representative
Comcast Cable
North Reading, MA
12.2007 - 12.2012
- Won numerous incentives and bonuses for increased sales.
- Achieved 100% compliance requirements every month.
- Top team sales representative numerous months.
- Exceeded targeted sales quotas through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Answered customers' questions regarding products, prices and availability.
Education
Business General Studies
Skills
- CRM
- ADP
- Dealersocket
- Automotive
- Business Development
- Microsoft Office
- Customer Service
- Process Improvement
- Lead Generation
- Training and Development
- Prospecting and Cold Calling
- Employee Motivation
- Persuasive Selling
- Negotiation
- Process Improvement Initiatives
- Goals and performance
- Staff Management
- Strategic planning
- Prospect targeting
- Goal-setting
- Relationship building and rapport
- Sales expertise
- Performance metrics
- Key decision making
- Revenue Generation
- New Business Development
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development Manager - Herb Chambers Ford Of Westborough
05.2018 - 06.2022
Business Development Manager - Herb Chambers Honda Of Westborough
10.2016 - 05.2018
Client Care Specialist - Herb Chambers Honda Of Seekonk
06.2014 - 10.2016
Inside Sales Representative - Comcast Cable
12.2007 - 12.2012
Southern New Hampshire University - ,
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