Ashley Brown
Columbia,SC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
6
6
years of professional experience
Work History
Supervisor
Gervais & Vine
Columbia, SC
09.2023 - Current
- Created new strategies for improving customer service standards within the organization.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Responded to customer questions regarding products, prices and availability.
- Complied with company policies, objectives and communication goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Server
Longhorn Steakhouse
Columbia, SC
05.2018 - Current
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Established rapport with guests, fostering loyalty and return visits.
- Served food and beverages to patrons and confirmed complete orders.
- Operated efficiently under high pressure situations while maintaining composure.
- Handled cash transactions and operated POS system accurately.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Informed customers of daily specials and signature menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collaborated with team members to ensure efficient service delivery.
- Coordinated timely food delivery with kitchen and bar staff.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Resolved guest complaints professionally and promptly to maintain satisfaction.
- Executed daily opening/closing procedures, maintaining a safe environment.
- Assisted in training new waitstaff to uphold restaurant standards.
- Maintained personal hygiene and proper uniform appearance.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
High School Diploma -
Spring Valley High School
Columbia, SC05-2009
Skills
- Operations Management
- Strategic Planning
- Staff Management
- Policy Enforcement
- Staff Development
Timeline
Supervisor
Gervais & Vine
09.2023 - Current
Server
Longhorn Steakhouse
05.2018 - Current
High School Diploma -
Spring Valley High School